MODX Staff
MODX Staff
Help Vampires.
LOL. Oh my gosh that is a funny site. I hadn’t seen that before.
To me, this is an indication that maybe the documentation isn’t doing it’s job properly. Why not set up a FAQ Support section to answer those questions once and for all? And/or maybe you should create different levels of documentation, i.e. introductory stuff (for all those "less technically advanced users" that keep coming in whether you like it or not), intermediate stuff (for most users once they pass the introductory stage) and advanced stuff (for the real geeks).
A major disproportionate amount of support effort goes to answering the same types of questions over and over again with less technically advanced users:
, we are getting questions like "how to do this in CSS" or "How to use DropMenu with CSS" etc. (its just example of few questions, not an attempt to pin point someone).
Put another way Bugsmi0, this is what we’re trying to mitigate: http://www.slash7.com/pages/vampires
To me, this is an indication that maybe the documentation isn’t doing it’s job properly. Why not set up a FAQ Support section to answer those questions once and for all? And/or maybe you should create different levels of documentation, i.e. introductory stuff (for all those "less technically advanced users" that keep coming in whether you like it or not), intermediate stuff (for most users once they pass the introductory stage) and advanced stuff (for the real geeks).
IMHO, propely elaborated documentation can alleviate the burden of support enormously. I for one asks questions in the forums only when I have to, when I can’t find the answers in the documentation. So if you feel you’re getting the same types of questions over and over again, maybe it’s high time you did an overhaul of the documentation to reflect the new situation?
That’s my 2¢.
Mats
Same goes for the FAQ, unfortunately (even if it’s more efficient than doc to aleviate the load).
They’d rather have you quote it to them... and ask you twice the same question nonetheless...
Now if you browsed Starbuck’s modxhost.com, you have a good example of easy to read step by step tutorials which could do a lot to help less skilled users. But that’s a core contributor’s initiative, the team wouldn’t have the time to do something like this (and shouldn’t try). Same could be said of banzai’s templates.
No wonder you get all these terrible newbie questions then, is it? Actually this statement begs the question: "What are you going to do with all the people coming in who are not as advanced as you should like them to be?" Are you going to show them the door and tell them: "Sorry, this is no place for you..."? Or maybe you should have every new member fill out an application form to check their level of experience to see if they’re advanced enough to join the club.
Mats, Ryan said above and I again: "MODx is aimed at advance users", so Documentation is also written to target advance users
Dear Zi, I hope this comment isn’t leveled at me personally just because I said I don’t ask questions in the forums until I have to, i.e. when I don’t find the answer in the documentation. Of course you have to search the forums before asking any support questions! In a development project like this it’s natural that the forums work as a secondary source of documentation. So when I say "documentation" I include the forums. Just so you know.
Oh! and Search is your best friend!
MODX Staff
This discussion is closed to further replies. Keep calm and carry on.