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    • 6228
    • 249 Posts
    Quote from: olih at Jan 11, 2011, 04:05 PM

    Quote from: cyclissmo at Dec 15, 2010, 09:05 AM

    This has happened to me twice already - on two distinct websites running 2.0.4-pl2. Clearing the cache remedied the problem on both cases, but I suspect it’s related to the same problem you’re describing in your thread.
    And solution found, cyclissmo?
    The problem happened only once on two different sites, and has not recurred since. I am still running 2.0.4-pl2 on one of the affected sites. So far so good smiley
      lo9on.com

      MODx Evolution/Revolution | Remote Desktop Training | Development
      • 25663 MODX Staff
      • 12,272 Posts
      I have seen the problem on a quite robust server happen consistently with versions prior to 2.0.5. You *REALLY SHOULD* upgrade to the latest 2.0.6-pl2 version. Most likely it will happen again otherwise.
        Ryan Thrash, MODX Co-Founder
        Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me
        • 19604 ☆ A M B ☆
        • 179 Posts
        Quote from: rthrash at Jan 12, 2011, 02:00 PM

        I have seen the problem on a quite robust server happen consistently with versions prior to 2.0.5.
        OK, and what was the cause? Any hint might help me to prevent my customers from killing me. ;-)

        Quote from: rthrash at Jan 12, 2011, 02:00 PM

        You *REALLY SHOULD* upgrade to the latest 2.0.6-pl2 version. Most likely it will happen again otherwise.
        Hrrrmmpf... Just happend with 2.0.6-pl. Updated to 2.0.7-pl after banging my head against the wall for about 3 minute.? Can’t exactly remember. ;-)

        Is it (technically) OK to have one error-page for all "not-so-good-things-happening", which actually is just a weblink pointing to the startpage? I just don’t want to have an error page, but to redirect the users directly to the start. The id of the error-page is "92".
          MINDEFFECTS – DESIGN for PRINT, WEB and MEDIA
          http://twitter.com/mindeffects · http://www.facebook.com/mindeffects · http://www.youtube.com/mindeffects/ · skype://mindeffects_oliver
          • 11076
          • 159 Posts
          Having the same problem of white blank page on the main site page from time to time running 2.0.7-PL
          Then i have to log in to the manager and re-save the page or clear the cache so the site will be up again.

          any insights yet?
            Michael Shraibman( gOmp)  | Freelance Design & Development | wink  impossible is nothing...
            • 19604 ☆ A M B ☆
            • 179 Posts
            Quote from: gOmp at Jan 30, 2011, 07:13 AM

            Having the same problem of white blank page on the main site page from time to time running 2.0.7-PL
            Then i have to log in to the manager and re-save the page or clear the cache so the site will be up again.

            any insights yet?

            To bad, another man down. So 2.0.7 will also be no solution. Damn, hope is the last one to die. But "good" to hear that I am not alone! We are now at least 3 people with this problem. Do we have anything in common?


            OPEN LETTER TO THE MODX TEAM

            Dear MODX-Team,
            how can we put all the facts and details for this "white-blank-page"-problem together? There MUST be a solution - and it has to come fast. What shall we provide you with? Do you have any clues on what this error might be caused by?

            I know that you cannot start fixing, if you don’t know what is causing the problem. But this is not very helping since you know your system better then anybody. You know what elements can cause this WAY more then we do. Is it a problem inside or outside of MODX? Do you want a test system? From my side - I can give you any support you need to make MODX rock-solid for business use in the future.

            Thanks
            Oliver
              MINDEFFECTS – DESIGN for PRINT, WEB and MEDIA
              http://twitter.com/mindeffects · http://www.facebook.com/mindeffects · http://www.youtube.com/mindeffects/ · skype://mindeffects_oliver
              • 25663 MODX Staff
              • 12,272 Posts
              It would be helpful to provide full details on your server including where it’s hosted, as there may be a common thread there. Not saying there is but it’s possible. Also there are specific instructions for upgrading from previous versions. Were those followed?
                Ryan Thrash, MODX Co-Founder
                Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me
                • 11076
                • 159 Posts
                Hey Ryan, sorry for not providing all the relevant information before, so here we go:

                on my case we’re talking about a fresh install of 2.0.7-PL on GoDaddy.com Linux server, (yeah i know it’s a poor choice but it’s wasn’t mine to make).
                if i remember it right, manager’s error log was clean (not sure but sort-of remembering it so), but still, I’m experiencing it only from time to time.

                Some General Details:

                • MySQL v.: 5.0.18
                • PHP v. 5.2.14
                • memory_limit: 64M
                • PDO support: enabled (drivers: mysql, sqlite, sqlite 2)
                • safe mode, sql.safe_mode, register_globals are: off.
                • Server API: CGI/FastCGI
                • Virtual Directory Support (Disabled)

                I’ve checked on the Start page’s (id=1) settings and it seems that unlike other resources the `Published On` field is a blank (maybe it’s causing the issue).
                the page marked as Cacheable, and ofcourse it’s published.

                To be honest i’m also using a crown job to update a text file with some content, but it has no connection to the issue i suppose cause i’m just using (an unchaced) snippet in my page to just include the textfile once with a buffer method.
                also i’m using 2 include-snippet calls to import some plain html maybe with a chunk call or two (just for structural convenience purpose).
                A wayfinder call and that’s about it.

                if you need more info i’ll provide it happily, just let me know
                  Michael Shraibman( gOmp)  | Freelance Design & Development | wink  impossible is nothing...
                  • 22303 MODX Staff
                  • 10,725 Posts
                  First, make sure that you are not using the same error_page or unauthorized_page as you are site_start. If you are, reply back to this thread and we can explore if that might be an issue, but that should only have been an issue pre-2.0.7. Otherwise, a blank page could be just about anything, from a lack of content getting sent, to a broken database connection, etc.

                  Also, are any of these high-traffic sites that are being edited frequently? And how many Resources in them? Finally, are you using any SymLinks to the home page?
                    • 6228
                    • 249 Posts
                    Ouch, I got bit by the blank home page again. My client called me on it, and was not at all happy embarrassed Clearing the cache immediately resolved it.

                    The site is 2.0.4-pl. I upgraded to 2.0.7-pl in the hopes that a fix was included in the package, but it looks like it’s an open issue.

                    I copied the cache before clearing it. Here’s a snip of the contents of [tt]1.cache.php[/tt], where you can see that nothing *appears* out of the ordinary. I have the entire cache directory available; I can send that to devs for analysis if it might be useful:

                    <?php  return array (
                      'resourceClass' => 'modDocument',
                      'resource' => array (
                        'id' => 1,
                        'type' => 'document',
                        'contentType' => 'text/html',
                        'pagetitle' => 'Wholesale Skin Care Products',
                        'longtitle' => '',
                        'description' => ' wholesale skin care products',
                        'alias' => 'home',
                        'link_attributes' => '',
                        'published' => 1,
                        'pub_date' => 0,
                        'unpub_date' => 0,
                        'parent' => 0,
                        'isfolder' => 0,
                        'introtext' => '',
                        'content' => '',
                        'richtext' => 0,
                        'template' => 3,
                        'menuindex' => 0,
                        'searchable' => 1,
                        'cacheable' => 1,
                        'createdby' => 1,
                        'createdon' => 1289602357,
                        'editedby' => 1,
                        'editedon' => 1294090596,
                        'deleted' => 0,
                        'deletedon' => 0,
                        'deletedby' => 0,
                        'publishedon' => 0,
                        'publishedby' => 0,
                        'menutitle' => 'Home',
                        'donthit' => 0,
                        'haskeywords' => 0,
                        'hasmetatags' => 0,
                        'privateweb' => 0,
                        'privatemgr' => 0,
                        'content_dispo' => 0,
                        'hidemenu' => 1,
                        'class_key' => 'modDocument',
                        'context_key' => 'web',
                        'content_type' => 1,
                        '_content' => '... ...'',
                        '_processed' => true,
                      ),
                      'contentType' => array (
                        'id' => 1,
                        'name' => 'HTML',
                        'description' => 'HTML content',
                        'mime_type' => 'text/html',
                        'file_extensions' => '/',
                        'headers' => NULL,
                        'binary' => 0,
                      ),
                      'elementCache' => array (
                        '[[*pagetitle]]' => 'Wholesale Skin Care Products',
                        '[[$GoogleAnalytics]]' => '... ...',
                        '[[Wayfinder?&startId=`0` &level=`1`]]' => '... ...',
                        '[[~3]]' => 'linkone/',
                        '[[~11]]' => 'linktwo/',
                        '[[~6]]' => 'linkthree/',
                        '[[~10]]' => 'linkfour/',
                      ),
                    );,
                    );
                    
                      lo9on.com

                      MODx Evolution/Revolution | Remote Desktop Training | Development
                      • 11076
                      • 159 Posts
                      Quote from: OpenGeek at Jan 30, 2011, 10:29 AM

                      First, make sure that you are not using the same error_page or unauthorized_page as you are site_start. If you are, reply back to this thread and we can explore if that might be an issue, but that should only have been an issue pre-2.0.7. Otherwise, a blank page could be just about anything, from a lack of content getting sent, to a broken database connection, etc.

                      Also, are any of these high-traffic sites that are being edited frequently? And how many Resources in them? Finally, are you using any SymLinks to the home page?
                      yes they do, all set to the same id (1).
                      it’s really a small site without SymLinks and it’s not edited frequently and doesn’t have high-traffic.
                      If you say it’s shouldn’t has to be an issue on 2.0.7 i think maybe the mysql is what left. The MySQL connection on godaddy tend to be horrible occasionally, but even when i get a blank, i manage to log in to the manager pretty fast and re-save(which is clearing the cache) and then all working fine. it repeats even though the page hasn’t been edited between the appearances of the blank page.


                      what should i check/note next time i’m facing it?
                        Michael Shraibman( gOmp)  | Freelance Design & Development | wink  impossible is nothing...