Sounds like the provider was offline at the time, which happens from time to time, or perhaps the link to the provider got corrupted. Check the database, the transport_providers table, and make sure that the service_url for the modx.com provider is
http://rest.modx.com/extras/
This is presuming that the extra you checked was from the MODX repository.
Did you clear your browser cache and the MODX cache after the upgrade?
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- 17 Posts
This problem is getting stranger and stranger.
After removing Captcha to await the time when it and 2.4.x will become compatible, I had 22 packages installed. None of them can successfully check for the presence of an update. Clicking the button returns the error message "provider_err_nf." I have no idea what it means. I followed all of Susan's suggestions above, but sadly, none of them made any difference.
I then installed UpgradeMODX. Once it was properly installed (as evidenced by the presence of its widget in the Manager), I tested its update button, expecting the same response as the other packages. Big surprise -- this one works! I just got finished checking all 23 of them again. UpgradeMODX returns the correct string, "Your package is already up-to-date at: upgrademodx-1.2.1-rc", while all of the other 22 (including Bob Ray's SPForm) still return "provider_err_nf."
Does anybody have any idea what's going on here, and how to fix it? Bob Ray, what are you doing differently in UpgradeMODX to enable it to successfully check for updates when all the others, including another that you wrote, fail? Whatever it is, I think it could well point to the cause of this problem -- and its solution.
Am I the only one experiencing this problem? So far, no one else has mentioned it here.
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- 24,544 Posts
I think I did have that problem briefly on one site. I think I cured it by reloading the page, but I'm not sure. I'm pretty sure there's nothing different about UpgradeMODX.
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- 24,544 Posts
I wish I had a good answer for you. UpgradeMODX was created with the exact-same build script as my other extras, and I can't think of anything exotic about the package. It may be different only because it's the most recently installed package.
Is modx.com listed as the provider for the other packages (and for UpgradeMODX)?