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    • 47401
    • 295 Posts
    i also resolved this by, deleting the manager folder, and re uploading the manager folder from a fresh download for v2.3.1. sometimes file uploads can be corrupt/missing. this resolved it for me smiley

    ps

    dont use 777 this is a massive security risk!!!!! i have folders set to 2775 which works also
      • 38723
      • 165 Posts
      Quote from: comp_nerd26 at Sep 30, 2014, 09:23 AM
      i also resolved this by, deleting the manager folder, and re uploading the manager folder from a fresh download for v2.3.1. sometimes file uploads can be corrupt/missing. this resolved it for me smiley

      ps

      dont use 777 this is a massive security risk!!!!! i have folders set to 2775 which works also

      Folder permissions depend on the set up of the webserver - my shared hosting works fine at 755, but have had issues on other hosting where I've had no choice but to 777 folders, see MODX RTFM official link for confirmation of this: http://rtfm.modx.com/revolution/2.x/administering-your-site/moving-your-site-to-a-new-server#MovingYourSitetoaNewServer-Writable:777or755
        • 48806
        • 8 Posts
        Hi

        I'm still having problems. I have uploaded Modx v2.3.0 and loaded the template on this and it seems to work. Still struggling with cache clearing but so long as it creates the .....min.css then i'm happy - I'm clearing cache through my cpanel.


        Trouble with the white page on 2.3.1 is that it's not only the manager panel that's white it's the website too

        There is nothing if you look at the page source same with the manager - seems to create an unusable site - I can't seem to get anything to get it to work.

        For me, I won't be using 2.3.1 for a long long time. There doesn't seem to be a consistency. I thought it was me - but I can repeat it, I thought it was my hosting (maybe a change on software) - so I built it on Modx Cloud - same problem.

        I'm still a newbie on ModX - Someone has suggested it is an extra thats causing the problem can you install a theme then install the extras?

        Paul
          • 47401
          • 295 Posts
          Quote from: coppereye at Oct 06, 2014, 09:26 AM
          Hi

          I'm still having problems. I have uploaded Modx v2.3.0 and loaded the template on this and it seems to work. Still struggling with cache clearing but so long as it creates the .....min.css then i'm happy - I'm clearing cache through my cpanel.


          Trouble with the white page on 2.3.1 is that it's not only the manager panel that's white it's the website too

          There is nothing if you look at the page source same with the manager - seems to create an unusable site - I can't seem to get anything to get it to work.

          For me, I won't be using 2.3.1 for a long long time. There doesn't seem to be a consistency. I thought it was me - but I can repeat it, I thought it was my hosting (maybe a change on software) - so I built it on Modx Cloud - same problem.

          I'm still a newbie on ModX - Someone has suggested it is an extra thats causing the problem can you install a theme then install the extras?

          Paul

          HI

          Yes some extras may not work with modx 2.3.1. what I would do if i was you is:

          test to ensure that your hosting environment is capable of running the latest version by installing a completely fresh install with no add ons.
          if you find that you get a white screen after the initinal setup has completed, then it may be something to do with write access. also check folder permissions, just for now 777 all files and folders (just as a test only becuase this is a massive security risk!) if you do find that you have changed permissions and the website works, then you know its file/folder permissions thats stopping you. some hosting services do not give you full access which again may cause modx not to work correctly.

          im using v2.3.1 in a live environment in a LAMP environment and it seems to be running fine.

          you could however:

          1)remove all files/folders and database from the live environment.
          2) on your local machine change the site_url via the manager, save the settings, make sure you clear cache and logout!!!!!
          3) copy over files/folder to your web hosting.
          4) check folder/file permissions
          5) download the same version of modx you are currently using from the modx site, copy across the setup folder.
          6) re run setup with the update (this will reset configuration variables to the live environment, but setup folder will need to have /core/cache and setup folders writeable.
          7) once setup has ran, you should be able to access manager, if you get a white screen follow next step:
          7a) download a fresh install of modx using the same version you are running
          7b) delete the manager folder on the live site
          7c) re upload the manager folder
          7d) re run the setup with the upgrade option
          8) access manager and log on

          this process worked for me
            • 47401
            • 295 Posts
            hi Paul, how you getting on with this issue?