Answered manager showing white screen on 2.3.1

HI

Im not too sure what happened but I had to restore a modx instance, since I have restored this the manager screen only shows a white screen.

ive re run the setup with the upgrade option which didnt seem to resolve it.
the core/cache folder is writable

is there anything else I should be checking?

thats great, that worked a treat. Thank you so much for your help

Quote from: comp_nerd26 at Sep 23, 2014, 07:58 AM

thats great, that worked a treat. Thank you so much for your help

No problem, glad to help. Can you mark thread as solved so others can find?

Hi

I've been struggling with this for a few days now - thought it was something I had done but after the 5th time I realised that it wasn't me (I think)

So here's the situation:

1. A clean install of Revo 2.3.1
2. I have added the following packages Archivist,phpThumbOf,Quip,Taglister,ClientConfig,FormIt
3. I have then added a template I got form Themeforest (BASE)

I first installed Base last week and had an issue that the creator fixed. I had a slightly amended version that used way finder than the process the creator used. Both versions worked and I could go in and out of manager and the site.

I decided to dump what I had done and start from scratch

I deleted the directory and performed the above steps.

I can normally get into the manager (hence the addition of packages) then if I come out and try and go back in or in the last instance refresh the screen I get the white screen.

I have
1. cleared browser cache
2 manually deleted core/cache

I didn't upgrade the manager directory as this is a brand new instance.

i still get the white screen. looking at the page source there seems to be no reference to the index.php file (i.e. no code

ModX is installed via JustHost one click install system but I have also tried the completely manual install (ftp and run /setup)

Any thoughts would be gratefully accepted

BTW I did run clear cache and this seemed to hang related???

P

Quote from: coppereye at Sep 30, 2014, 06:41 AM

I have
1. cleared browser cache
2 manually deleted core/cache

Did you delete the core/cache directory or just all the files inside it?

hi pdincubus

I deleted all the files within the cache folder. Make sure that your cache folder has permission 0772.

it sounds like that it may be one of the packages that isnt compatible with modx rev v2.3.1. did you:

launch the manager sucessfully after the setup finished?

or

access manager ok after the initinal setup, install add ons, delete cache, exit manager, delete local browser cache, went to access manager again and found white screen?




Quote from: pdincubus at Sep 30, 2014, 06:51 AM

Quote from: coppereye at Sep 30, 2014, 06:41 AM

I have
1. cleared browser cache
2 manually deleted core/cache

Did you delete the core/cache directory or just all the files inside it?

I deleted the files and not the folder.

Mostly I installed, added extras and the deleted cache from inside modx. Last time I installed modx, installed all extras and finally went to system settings and then it went to white screen. As an extra piece of information i went into a site that was working fine and went into the manager and again I git the white screen and now I can't get into the manager screen at all

Quote from: coppereye at Sep 30, 2014, 08:31 AM

I deleted the files and not the folder.

Mostly I installed, added extras and the deleted cache from inside modx. Last time I installed modx, installed all extras and finally went to system settings and then it went to white screen. As an extra piece of information i went into a site that was working fine and went into the manager and again I git the white screen and now I can't get into the manager screen at all

When I went to settings - I just clicked on the menu and as it refreshed it went to white screen - when looking at the page spruce its as if the code within the index.php is either missing or empty (which it isn't)

Quote from: coppereye at Sep 30, 2014, 08:35 AM

Quote from: coppereye at Sep 30, 2014, 08:31 AM

I deleted the files and not the folder.

Mostly I installed, added extras and the deleted cache from inside modx. Last time I installed modx, installed all extras and finally went to system settings and then it went to white screen. As an extra piece of information i went into a site that was working fine and went into the manager and again I git the white screen and now I can't get into the manager screen at all

When I went to settings - I just clicked on the menu and as it refreshed it went to white screen - when looking at the page spruce its as if the code within the index.php is either missing or empty (which it isn't)

Usually if you refresh or go to a new page and start to get white screens in the manager it's down to the cache getting corrupted. I've seen this several times and I've always fixed it by clearing the cache manually by FTP. Have you ensured the folder permissions for /core/cache are at least 755? If they are and you're still having problems, try 777 and ensure the files in core/cache are removed again before giving it another go.