Manager Mess after Upgrade

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350 Posts

boomerang Reply #1, 12 years, 1 month ago

I've done plenty of upgrades both locally and on live sites, I've taken back ups (after a bad experience wink

) and have been able to troubleshoot most problems either by Googling or checking out the Forums but this one has me truly scratching my head...

I've upgraded a site from 2.2.14 to 2.3.1 and everything looks great I get the lovely new log in screen but when I log in I'm presented with an unstyled manager - and yes I've cleared the cache many times. There are not a whole load of extras running on the site so I'm completely at a loss to what next.

Fortunately the front end is still functioning absolutely fine, its just the manager that is a bit of a mess!

And so over to anyone who has had a similar experience and can provide a solution...

If image shows the extras running on the site prior to upgrade and second shows what happens after I've run an upgrade.

I can't access the logs via the manager and the only error within the manager error log for today showed:

[06-Aug-2014 17:01:12 Europe/London] PHP Fatal error:  Class 'IndexManagerController' not found in /home/site/public_html/nodular/model/modx/modmanagerresponse.class.php on line 185

This question has been answered by boomerang. See the first response.

Helen Warner
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Proud to be linked with MODX at Crimson Pixel

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BobRay Reply #2, 12 years, 1 month ago

I'm assuming that you didn't use FTP to transfer the files individually, and that you ran setup after putting the files in place.

The first thing to try is clearing your browser cache *and cookies*. A leftover cookie can cause all kinds of weirdness in the Manager.

You've probably turned off the compress_js and compress_css System Settings. If not, try that.

If none of that helps, take a look in the DB and see if the modx_context table has a 'name' column and whether there is a modx_extension_packages table. I've seen a couple reports where the DB did not get updated properly during setup.

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David Walker Reply #3, 12 years, 1 month ago

By the way, try logging in using "incognito mode" in Chrome or "Private Window" in Firefox. I believe these both ignore the cache and cookies, so you may be able to at least access the manager this way while you work out the problem.

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boomerang Reply #4, 12 years, 1 month ago

I had cleared all browser cookies and cache, and I had already tried the compress_js and compress_css but to no avail. Also tried the Private Window in Firefox but still same unstyled manager.

Did run BobRay's Sitecheck (http://bobsguides.com/sitecheck-promo.html) and the only error real issue is the DB charset which is a bit mixed up!

Mismatch between MODX character set and DB character set
Database character set: latin1
MODX Character Set: utf8
Database character set: latin1

I'm now trying to resolve this upgrade locally so did amend the config file to latin1 and re-run setup but still no joy.

Attempted to run the convert to utf8 script http://bobsguides.com/convert-db-utf8.html but couldn't seem to get it to run.

I have upgraded sites where the DB has a mixture of CharSets and this hasn't caused a problem - maybe till now!!

I can also confirm that the tables BobRay suggested might not have been created are there - so it isn't that either.

I have subsequently upgraded a couple of other sites I have running in exactly the same server environment and these have gone without a problem, so it would seem there is something running on this particular site which is causing the problem.

I will keep digging and report back if I find a solution - any other suggests welcome!

Helen Warner
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Proud to be linked with MODX at Crimson Pixel

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boomerang Reply #5, 12 years, 1 month ago

Ok I vapored site into Cloud to see if that might help but the manager looks exactly the same - if you want to take a look PM me...

UPDATE: On the cloud deployment if I click on Create Static Resource it does actually go to the correct page and displays correctly. Some parts of the site do display correctly - definitely not the dashboard or unfortunately the Error Log.

[ed. note: boomerang last edited this post 12 years, 1 month ago.]

Helen Warner
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boomerang Reply #6, 12 years, 1 month ago

Ok still trying to resolve this - fortunately this client is patient and at the moment his site still works! I can access in the error logs via Firebug the following information:

(ERROR @ /index.php) modTemplateVar: Attempt to set NOT NULL field type to NULL [2014-08-07 18:24:14] (ERROR @ /index.php) modTemplateVar: Attempt to set NOT NULL field type to NULL [2014-08-07 18:24:14] (ERROR @ /index.php) modTemplateVar: Attempt to set NOT NULL field type to NULL [2014-08-07 18:24:14] (ERROR @ /index.php) modTemplateVar: Attempt to set NOT NULL field type to NULL [2014-08-07 18:24:14] (ERROR @ /index.php) modTemplateVar: Attempt to set NOT NULL field type to NULL [2014-08-07 18:24:14] (ERROR @ /index.php) modTemplateVar: Attempt to set NOT NULL field type to NULL [2014-08-07 18:26:22] (ERROR @ /connectors/resource/index.php) Processor /home/site/public_html/core/model/modx/processors/gettoolbar.php does not exist; Array (     [action] => gettoolbar )  [2014-08-07 18:26:23] (ERROR @ /connectors/resource/index.php) Processor /home/site/public_html/core/model/modx/processors/getnodes.php does not exist; Array (     [action] => getnodes )  [2014-08-07 18:26:23] (ERROR @ /connectors/security/user.php) Processor /home/site/public_html/core/model/modx/processors/getrecentlyeditedresources.php does not exist; Array (     [action] => getrecentlyeditedresources )

Does this help anyone to suggest what might be going on?

Helen Warner
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BobRay Reply #7, 12 years, 1 month ago

It's looking for this file: core/model/modx/processors/getrecentlyeditedresources.php

That would probably hang the Manager when it tries to render the Dashboard, but I don't have that file in MODX 2.3.1 either.

Check the processors path and connectors path and URL in core/config/config.inc.php. SiteCheck will pass them if the specified directory exists, but it could still point to the wrong directory.

If that's not it, my guess would be that one or more files didn't get overwritten when you installed the 2.3.1 files.

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boomerang Reply #8, 12 years, 1 month ago

I've checked those paths Bob, and everything looks the same as the other sites I've upgraded which work just fine.

There is nothing very exciting about this site, it really is quite basic with no custom plugins or extras. I vapored it into MODX Cloud to see if that would work, but still the same problem, although strangely enough I was able to get to create static resource which rendered correctly, but as soon as I navigate to anywhere such as system/ or security/ it goes back to the same unstyled dashboard. It is most odd.

I have done a couple of re-runs of upgrading locally and I did get the following errors on one attempt - its a screen grab image, so see image below.

Helen Warner
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BobRay Reply #9, 12 years, 1 month ago

I think those errors are just there because those columns already exist in the DB tables from the previous setup.

Installing it on Cloud was a great idea. It rules out a problem with the host or server. That brings us back to my idea that there are one or more missing, corrupted, or old files somewhere.

I would do the steps listed here: http://bobsguides.com/modx-upgrade-faq.html to retry upgrading the files.

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troubadour Reply #10, 12 years, 1 month ago

Hi,

no idea what the problem is, but i would suggest to restore the production website and try to resolve the problem in the Cloud. Not cool to work under pressure (not yet but,...)

good luck!

Answered Manager Mess after Upgrade