KCFinder not loading when clicking link button from TinyMCE

Hello All,

Similar to other posts I'm having an issue with KCFinder not working in 1.0.12. When a user clicks on the Add/edit link button from TinyMCE, then clicks the browse button next to the URL field KCFinder is launched in a new window but never loads the directory listing or files.

Strangely KCFinder loads just fine when browsing for an image using the Add/edit image feature of TinyMCE. So far I've:

• Checked my permissions on the server
• replaced my manager/media folder with a clean copy from the distribution zip
• Re-installed 1.0.12
• Searched through the forums and googled the issue to see if there's already a solution posted

I'm usually pretty successful at troubleshooting things like this but in this case I'm stumped. Any thoughts?

PHP Version 5.3.2-1
MySQL 5.1.72
TinyMCE 3.5.8 (fresh install)

Thanks,

Rafi

Are you logged into the manager with or without www --> https://forums.modx.com/thread/45931/tinymce-and-safari---all-dialoge-windows-blank#dis-post-265867

Without. Our htaccess strips out www.

Then make sure you or your client DON'T login using www.site.com/manager/ that will break the path and show a blank interface.

If this is not the case try different browsers and computers AND compare the URL of the window that works and that of which isn't.

Hey there mrhaw- thanks for the suggestions. I did see the previous post you had linked to and I looked into it prior to this post. I inspected my htaccess, etc. but this happens regardless of www being present when logging into the manager. Our htaccess strips www entirely. Thanks again.

If I click on the open browser button in insert/edit link popup a KCFinder window opens with the url manager/media/browser/mcpuk/browse.php?opener=tinymce&type=files

This KCFinder window searches the files in assets/files here. Is the folder assets/files available and writable in your installation?

Hi Jako,

Yes, the browser opens with the URL looking like:

http://mydomain.com/manager/media/browser/mcpuk/browse.php?opener=tinymce&type=files

and the assets/files has permissions set to 777. I've also checked the permissions and ownership on the files within assets/files and manager/media/browser etc.

I've renamed my old manager/media folder and copied a fresh version from the 1.0.12 install, which should have the permissions set as they are supposed to....

I'm stumped! Thanks for your suggestions, Jako. I welcome any other thoughts.

Is that window white or gray (could you get the response header i.e. with firebug)?

Are there any files with umlauts in the folder?

Ahhhhh..... figured it out:

Jako, your question about files with umlauts prompted me to take a closer look at the contents of the files directory. It turns out someone created a symlink to (drumroll) files->files! So it was caught in an endless loop. I deleted the dreaded infinite-looping symlink and all is well.

Thanks Jako & mrhaw for your help. Case closed.