MODX having a hard time on Rackspace Cloud Sites

We have been longtime MODx and Rackspace users. Been on MODx longer than RSC

So about the time we upgraded to 2.2.5 we started seeing some MAJOR issues, some in no particular order.

• Can't clear cache, or doesn't report that it cleared. http://grab.by/hve2
• Wayfinder is having fits, sometimes won't display a menu, then after clearing the cache manually it will work... for a while.
• Downloading packages / updates. They will just error out and then leave a 0 byte zip file in the packages dir.
• Manager error 500, until a manual cache clearing

Those are a few off the top of my head... anyone else on RSC having these issues? I spent most of today clearing caches and saying WTF? Rackspace of course points it at the application. [ed. note: rethrash last edited this post 13 years, 9 months ago.]

Shawn,

Can detail any errors you might be seeing in your Error Logs on the server or in MODX? What kind of Rackspace servers are you on? I've heard all sorts of issues that others have had with Rackspace and DB connections as well as odd user permissions on the servers. I wonder if it is some form of permissions issue.

Jay

The agency I work at has a Rackspace cloud (I hate their cloud servers) but no serious issues installing modx revo on it.

500 errors usually come down to incorrect configuration after moving a modx site.
Cache no clearing and packages not downloading sounds like folder permissions / ownership after moving a modx site.

Good luck
Ash

My personal VPS has recently been moved from Slicehost to Rackspace ... I haven't experienced any issues so far but, then again, I haven't really done much with the server since the transition. I'll be doing some upgrade work myself within the next few weeks so I'll see if I get any of the reported issues (and try to find solutions) when I do.

Sorry I should have been more clear, I'm referring to the cloud sites product. Cloud Servers are great, it's a root box you get to run however you like.

So, to put a final update to my trials with Rackspace Cloud Sites (specifically sites).

Right now I have 2 or 3 sites that flat out won't run on MODx, no idea why... just throws odd permissions errors, wayfinder won't complete, odd things. We have over 100 other sites working just fine.

We fired up a cloud server, moved the odd behaving sites over to it. They run perfect.... no better than perfect, they run FAST! Not quite MODx Cloud fast, but almost.

We're in the process if migrating off. I still like RSC as a service, but the sites offering just won't hold MODx anymore, sad because in 2008 when I joined, then Mosso, it was amazing and fast. I suppose it was inevitable.

Also if anyone is curious we've been playing with this http://www.openpanel.com/ as a panel, I like it. Has some of the simplicity of the UI that I liked on Rackspace Cloud Sites.

Thanks for the update Shawn. I've read lots of complaints about the way the RSC Sites function. Blaming the app when the app clearly works as expected on another environment on the same infrastructure (though obviously different architechture) proves that RSC Sites is dodgy. Glad you found a solution that works.

@smashingred
Well I get it, they come at it blind, and probably getting people pointing at them everyday and they assume "Oh one of these developers with some custom-ish CMS blaming us again". I think if MODx where one of the top 3 CMS options they might take it more seriously.

Additionally as someone who has ridden this roller coaster for 4 or 5 years now, I can tell you that in the beginning you'd talk on the phone or in chat with someone that could actually change something. They were all pretty smart and seemed to be developers themselves, now support seems to mostly be reading from a script. Ok I'm done, with that said I'm still using them for Cloud Servers and will keep the Cloud Sites because they give me email through it.. and no way in hell do I want to have that on my hardware

We're working with RS for a fix. But we've managed to get our site running again albeit with cache errors still occurring in the modx error log.

Upgrade to 2.2.6pl (at least 2.2.5)

And here... /core/xpdo/cache/xpdocachemanager.class.php

change this line:

if (file_put_contents($tmpLockFile, $myPID, LOCK_EX)) {

to...

if (file_put_contents($tmpLockFile, $myPID/*, LOCK_EX*/)) {

Until RS bring out the fix this 'should' get your site running again.

It did for me.

Thanks.

Any chance you could try with LOCK_EX | LOCK_NB vs. just LOCK_EX? I'm taking notes...