Pre-announcement: Commercial Support Options Coming Soon

I fully support "support".

We are power users - but I would love to have on-hand assistance for complex projects, particularly where time is of the essence.

Richard

Last issue identified and fix being tested ... hopefully today’s the day!

Well, this IS a tightly run ship (if that’s the word for it in English). You guys seem to be able to offer a full-blown commercial support for enterprise clients AND stick to your roadmap!

And you don’t leave everybody else behind either, as you are offering a non-ticket based support in the private forums as well, even if this will be more about giving hints where to look and what to do and not about instant problem solving. As I will fall into the second segment my question is whether you have to pay for one year in advance for OS1 or if you can quit it once a problem is solved, and then subscribe again when you have another problem you can’t deal with by yourself and don’t get answers for in the public forums?

Greetings, Alex

All the support programs are month to month, on an automatic recurring payment (with a credit card). The system should be working now, too. If we see you bouncing in and out, we’ll simply refund your subscription and let you work through your issues in the public venues.

Great! I`ll be there next month (as I’ve hopefully passed the beginner’s learning curve)! Just keep your prices (I love that you didn’t base it on hours but problems fixed ) and the spirit!

And if you’re working on standard texts for email replies, keep this one in mind I got recently from my hoster (my alltime favorite ):

Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

Good to hear pachinko.

Hey guys is this running yet

i could really do with it!

where do i find it ?

Martyn

http://modxcms.com/commercial-support.html ... not being promoted so we can continue testing. I guess you’d call it a soft launch (Jason just LOVES that phrase).

Hmm,

what’s covered with an ’On Demand Support Incident Ticket’?

The same thing as if you had a support subscription, only at a higher rate.