Intermittent trouble with Register user activation links

I have an apparent issue with activation email links on Register, and this issue is of the most difficult variety - it is one I cannot replicate myself.

I have a standard Register/Login setup where people can create an account, then click an authentication link in their email to activate it so they can log in. I've run through this process several times myself with no problem. However, I have had a couple of users contact me stating that they got "Page Not Found" when they clicked the activation link, and when I checked I found that their accounts had not been activated.

Does anyone have any guess to offer as to why this might be happening on some registrations but not others?

I had something similar, i think it had to do with admin being loggen in?!
Because lately i was testing, after making a testaccount i got email, clicked it, then came onto a page where i should be redirected to an protected page (group) which i should be able to see, but i had no access, came onto a page not found/no permission page too.

After logging out as admin i was able to login with the account i made and did get onto the protected page.

My code


The activation did always work i think, so it's not the same problem u have.

Pritty weird, did u compare the users?

Is there anything in the MODX Error Log for the times when they tried to register?

You might also try installing the LogPageNotFound extra to see if it will tell you anything about the URL the registration email was sending them to.


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PLEASE, PLEASE specify the version of MODX you are using . . . PLEASE!
MODX info for everyone: http://bobsguides.com/modx.html

Sorry for the long delay; I've been busy with other stuff but I'm back on this now.

Quote from: fourroses666 at Mar 19, 2012, 11:15 PM

Pritty weird, did u compare the users?

In what way?

@BobRay -
There is a ton of stuff in the error log - nothing I can find corresponding exactly to the dates and times in question, but some close enough they might have something to do with it. This particular error comes up over and over again:



What do you make of that?

Here's my Register snippet call:



And my ConfirmRegister call on Resource 201:



I am running MODx 2.2.0-pl2 with the latest version of Register.

Oh, also, I did just install LogPageNotFound - thanks Bob for the suggestion as well as for developing the addon. I'll be monitoring that and report here if it sheds any light on the situation.

I think I know what's happening. The link in the register email is only good for a limited time. The default is 180 min. (three hours). Any user who tries the link after the time is up gets the error page.

You can make it longer by setting this property in the register tag (the unit is minutes):





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PLEASE, PLEASE specify the version of MODX you are using.
MODX info for everyone: http://bobsguides.com/modx.html

Quote from: BobRay at Apr 07, 2012, 05:37 PM

I think I know what's happening. The link in the register email is only good for a limited time. The default is 180 min. (three hours). Any user who tries the link after the time is up gets the error page.

You can make it longer by setting this property in the register tag (the unit is minutes):

&activationttl=`1440`

Sly! Thanks so much, Bob. I'm hopeful that this could be the explanation. One of my complaints is indeed dated more than 3 hours after the activation email was sent. Another isn't, but that could have been user error of some kind. I'll post back to this thread if there is any further trouble.

There was any further trouble

At last post I changed the TTL to 4320 minutes - three days. I got no further complaints, until this morning. A user registered an account at 9:25, and clicked through to the confirm registration page at 9:27. Page not found on the first attempt. My stats logger and LogPageNotFound confirm it.

I am now very sad. Any help would be appreciated.

Is the page they are being sent to protected in any way?

There's a bug in the login snippet that logs users in from the register email as (anonymous) instead of who they really are.

I think you can see the fix here: https://github.com/splittingred/Login/pull/53/files


If that's not it. I'm stumped.


------------------------------------------------------------------------------------------
PLEASE, PLEASE specify the version of MODX you are using.
MODX info for everyone: http://bobsguides.com/modx.html

Quote from: BobRay at May 03, 2012, 11:05 PM

Is the page they are being sent to protected in any way?

The confirm-register page or the redirectTo page?