1&1 (IONOS) hosting issue

Hi all

I developed I site locally and was then asked to install it onto a 1&1 hosting account.
I uploaded the files and db etc - all fine. But if I try and create a resource, I cannot save it.
Now can I create a new snippet or chunk.
Has anyone come across hosting issues with 1&1 and any remedies to the problem?

Thanks
Andy

Three possibilities come to mind:

1. mod_security
2. A TV that doesn't allow blank that's attached to the resource's template and not filled in
3. a date_time mismatch involving the modx date_timezone System Setting not matching the PHP zone setting.

Quote from: BobRay at Feb 01, 2019, 11:55 PM

Three possibilities come to mind:

1. mod_security
2. A TV that doesn't allow blank that's attached to the resource's template and not filled in
3. a date_time mismatch involving the modx date_timezone System Setting not matching the PHP zone setting.

Thanks Bob. It’s definitely not 2, but I will check 1 and 3.
The problem is 1&1 don’t have a control panel as such so difficult to tweak settings.
Do I need to ask the host to disable mod_security?

I’ve actually just found a post in the forum that may help. Funnily enough, it was originally posted by me over three years ago!!
I will see if this solves the problem.

https://forums.modx.com/thread/?thread=98479&page=2

Can’t believe I didn’t remember posting this before!!

It happens to me all the time.

Quote from: BobRay at Feb 04, 2019, 08:38 AM

It happens to me all the time.

haha - glad it's not just me!

Quote from: BobRay at Feb 01, 2019, 11:55 PM

Three possibilities come to mind:

1. mod_security
2. A TV that doesn't allow blank that's attached to the resource's template and not filled in
3. a date_time mismatch involving the modx date_timezone System Setting not matching the PHP zone setting.

So - the timezone fix didn't work after all.
I ran the setup with this in the index.php file within 'setup':


And the installation worked, but I still cannot save resources, and if I create a new chunk, snippet or resource, it gives it the ID of (0) and when I click on them I get the error: 'Chunk not specified.'

When I imported my database, I did get this error in phpMyadmin:



I've never seen this error when importing a db from one installation to another - but this could be a red herring?

So the other thing to check from Bob's comment was:
1. mod_security

But not sure what I need to check on this?

Thanks
Andy

In my error log I have this repeatedly:

I tried to turn off mod_security via .htaccess like so:


But this didn't help. But apparently this doesn't always override the hosts settings.
The problem is that the host is quite hard to get hold of...

Check the MODX date_timezone System Setting and the PHP timezone setting (I think you'll see it in PhpInfo()). If you have SiteCheck, it will check for mismatches in the date/timezone settings and character set mismatches in the DB.

On the MySQL error: https://stackoverflow.com/questions/20964269/1214-the-used-table-type-doesnt-support-fulltext-indexes.

I'd suggest upgrading MySQL to at least Version 5.6, (which came out 5 years ago) or higher -- or MariaDB 10 or higher. I think it's unlikely that the MySQL error is causing trouble, but I could be wrong.

It's fairly common that only the host can modify mod_security.

FWIW: My list of MODX-Friendly Hosts.