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MODX Community Forums Archive

Answered FormIt suddenly not working on any of my sites

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    ndave84 Reply #1, 7 years ago
    I have been using formit for a while now and have had forms working on multiple sites. They were just simple contact forms, but they were all working. Now, however, they have all stopped working.

    Has anyone else had this issue? If so, how did you resolve it?

    This question has been answered by ndave84. See the first response.

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      LK Reply #2, 7 years ago
      Please can you provide more information with what the issue is? The forms aren't displaying? not processing? not emailing? not mapping to the placeholders etc etc? When did the problem occur? How many sites has this effected? Are they all on the same provider? What version of MODX etc.
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        ndave84 Reply #3, 7 years ago
        Quote from: lkfranklin at Dec 04, 2017, 12:12 PM
        Please can you provide more information with what the issue is? The forms aren't displaying? not processing? not emailing? not mapping to the placeholders etc etc? When did the problem occur? How many sites has this effected? Are they all on the same provider? What version of MODX etc.

        Hi, thanks for your message. I can't give an exact date for the failure. I only noticed when i was trying to fix a new form I was making. Unfortunately for me it happened when both the formit plugin was updated and when my hosting service updated their cpanel.

        I have 3 sites that are all on different accounts but the same hosting service. The forms are no longer redirecting to the thank you page and are no longer sending any emails. The site are a mixture of the very latest and previous version of modx (2.5.2 and 2.6.0)
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          Andy Tough Reply #4, 7 years ago
          Did the hosting provider update the version of PHP running on the server?

          If they did can you experimentally return to the version that was previously running and see if if resolves the problem?

          https://forums.modx.com/thread/101969/modx-revo-formit-php-7-1-problem
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          • discuss.answer
            • 53937
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            ndave84 Reply #5, 7 years ago
            Thanks for your help everyone, but I think I have cracked it.

            It seems that either the new version of cPanel or FormIt was more strict when it comes to the having a specified emailFrom. So previously the form would have sent without it set, but in the new version you had to have a valid emailFrom set for the email to go through.

            It's simple enough to fix, and makes sense that you would need it. So all's good now.

            Thanks again