-
- 24,544 Posts
Are you doing this in cPanel's File Manager?
-
- 17 Posts
Unfortunately this host's File Manager won't allow me to extract, I have to use something called Archive Gateway. So I'm using a combination of File Manager and Archive Gateway to try to do it. My usual host uses cPanel and it is so much easier to work with.
-
- 24,544 Posts
Ouch. I suppose changing hosts is not an option?
-
- 17 Posts
unfortunately not, it's my client's choice.
-
- 24,544 Posts
Assuming that the file is there, it looks like a permissions or ownership problem with that file, its directory or a directory above it. The fact that the assets and assets/components directories were not created also suggest a permission problem there.
-
- 17 Posts
Ok, so how do I go about fixing that? Sorry this is all new for me.
-
- 17 Posts
From what I'm seeing in the FileManager header.tpl permissions is 644 (does that make sense?) and all the directories above it are 755.
-
- 24,544 Posts
For files and directories, 644/755 is usually correct. It could be a problem with the ownership of the directories.
I would tell your host about MODX having trouble creating those directories and give them the full path to that header.tpl file. They should be able to figure out what's happening.