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Answered MODx broken?

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  • [DUTCH]
    Hoi,

    Voorheen stond MODx geïnstalleerd op onze site https://borderline-kasteel.nl
    Ik kon er inloggen middels https://borderline-kasteel.nl/manager
    Hier had ik een groen/witte achtergrond, waar ik de subpagina's zag en kon bewerken. (Add-on? is is dit het gebruikelijke MODx?)

    Op de éen of andere manier, werkt https://borderline-kasteel.nl/manager niet meer.
    De pagina blijft wit.

    Nu durf ik het script MODx niet opnieuw te installeren om de volgende 2 redenen;
    1. ik weet niet waar het vorige script geïnstalleerd stond
    2. ik ben bang, dat de huidige opmaak van de site, volledig verloren gaat.

    *Kanttekening;
    De site is gebouwd door een vriendin van mij
    Enkel via MODx kon ik redelijk overweg met aanpassingen van de site
    Buiten dat om heb ik er vrij weinig verstand van, vandaar mijn noodkreet alhier.
    [/DUTCH]

    Hi,
    Formerly was MODx installed on our site https://borderline-kasteel.nl
    I could log in through https://borderline-kasteel.nl/manager
    Here I had a green/white background, where I saw and could edit the subpages. (Add-on? is this the usual MODx?)

    On the one way or another, https://borderline-kasteel.nl/manager no longer works.
    The page remains white.
    Now I dare reinstall the script, however, MODx may not be for the following 2 reasons;
    1. I do not know where the previous script was installed
    2. I am afraid, that the current layout of the site, completely lost.

    * Side note; The site was built by a friend of mine
    Just via MODx I could reasonably handle adjustments to the site outside that I have pretty little minds of, hence my cry for help here.

    This question has been answered by sophieschoice. See the first response.

    • Quote from: neo-81 at Dec 16, 2018, 02:25 PM
      [DUTCH]
      1. I do not know where the previous script was installed
      2. I am afraid, that the current layout of the site, completely lost.

      Hi,

      don't rush to despair as long as we still see the website here: https://borderline-kasteel.nl smiley
      How long have you updated it? You know, there are many stories here on the MODX forum about mass website problems started this summer and the reason for this - viruses, so maybe this is your reason too.

      Do you have access to hosting where website is located? First of all it's necessary to check files, database, clear malicious code(if any) and update the MODX. If this is still actual I can check the website, please send credentials to PM. Alternatively you can test all thar yourself or with hosting support team, please don't forget to create backup before any possible updates.

      With regards,
      Anton
        Anton Tarasov
        MODX Developer

        Email: contact@antontarasov.com
        Web: antontarasov.com
      • Quote from: himurovi4 at Dec 17, 2018, 09:40 PM
        Quote from: neo-81 at Dec 16, 2018, 02:25 PM
        [DUTCH]
        1. I do not know where the previous script was installed
        2. I am afraid, that the current layout of the site, completely lost.

        Hi,

        don't rush to despair as long as we still see the website here: https://borderline-kasteel.nl smiley
        How long have you updated it? You know, there are many stories here on the MODX forum about mass website problems started this summer and the reason for this - viruses, so maybe this is your reason too.

        Do you have access to hosting where website is located? First of all it's necessary to check files, database, clear malicious code(if any) and update the MODX. If this is still actual I can check the website, please send credentials to PM. Alternatively you can test all thar yourself or with hosting support team, please don't forget to create backup before any possible updates.

        With regards,
        Anton

        Hi!

        Well, the problem is, that i don't know, how to update MODX, cause i cant find it on the hosting server (I'm hosting by www.versio.nl They send me to this forum for help)
        • Look in public_html for a directory that contains a 'manager' directory. That's the root of your MODX site. Also, look for a directory called core/cache. Try deleting all files in the core/cache directory (but not the directory itself).
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          • Quote from: BobRay at Jan 31, 2019, 09:32 PM
            Look in public_html for a directory that contains a 'manager' directory. That's the root of your MODX site. Also, look for a directory called core/cache. Try deleting all files in the core/cache directory (but not the directory itself).

            There is a map, called "manager"


            Inside that map, there is:


            Inside the map "core" i have sometimes, to rename te folder "Cache" to "Cache-Old" or "Cache-old1, 2, 3, 4 etc etc etc" cause the whole site was blanc
            • OK, your MODX install is in the public_html folder. In that folder, go into the core directory, then into the core/cache directory under it. Delete all the files in that cache folder (but not the cache folder itself). Be sure you're deleting the files in the cache directory.

              Then, go back up to the core folder. In that folder, you'll see a folder called docs. Inside that docs folder, find the file called version.inc.php. Open it in the file viewer and find the section at the top that looks something like this:

              $v['version']= '2'; // Current version.
              $v['major_version']= '5'; // Current major version.
              $v['minor_version']= '1'; // Current minor version.
              $v['patch_level']= 'pl'; // Current patch level.
              $v['code_name']= 'Revolution'; // Current codename.
              


              Paste that code here so we can tell which version of MODX Revolution you are running.

              Once you've done all that, try your Manager login again. Clearing the cache might fix things.
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              • Quote from: BobRay at Feb 01, 2019, 04:12 AM
                OK, your MODX install is in the public_html folder. In that folder, go into the core directory, then into the core/cache directory under it. Delete all the files in that cache folder (but not the cache folder itself). Be sure you're deleting the files in the cache directory.

                Then, go back up to the core folder. In that folder, you'll see a folder called docs. Inside that docs folder, find the file called version.inc.php. Open it in the file viewer and find the section at the top that looks something like this:

                $v['version']= '2'; // Current version.
                $v['major_version']= '5'; // Current major version.
                $v['minor_version']= '1'; // Current minor version.
                $v['patch_level']= 'pl'; // Current patch level.
                $v['code_name']= 'Revolution'; // Current codename.
                


                Paste that code here so we can tell which version of MODX Revolution you are running.

                Once you've done all that, try your Manager login again. Clearing the cache might fix things.



                the cache folder, I clear almost every montg / every 2 months, cause otherwhise the whole site is blanc


                • You're running MODX Revolution 2.0.3, which is quite old. It's possible that your host has updated PHP to PHP 7, which would probably cause trouble with that version. You could try switching back to an earlier version in cPanel (make sure it's at least PHP 5.4).

                  You could also follow the upgrade instructions here to upgrade: https://bobsguides.com/modx-upgrade-faq.html.

                  Do the upgrades in steps: 2.3.0, 2.4.0, 2.5.0, 2.6.0, 2.7.0.
                    Did I help you? Buy me a beer
                    Get my Book: MODX:The Official Guide
                    MODX info for everyone: http://bobsguides.com/modx.html
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                  • Quote from: BobRay at Feb 01, 2019, 11:49 PM
                    You're running MODX Revolution 2.0.3, which is quite old. It's possible that your host has updated PHP to PHP 7, which would probably cause trouble with that version. You could try switching back to an earlier version in cPanel (make sure it's at least PHP 5.4).

                    You could also follow the upgrade instructions here to upgrade: https://bobsguides.com/modx-upgrade-faq.html.

                    Do the upgrades in steps: 2.3.0, 2.4.0, 2.5.0, 2.6.0, 2.7.0.
                    i have made an help-ticket by my hosting, and they say this:




                    Dear,

                    Thanks for your message.
                    We have checked this with various PHP versions and with debug mode On, but this does not clarify the problem and the website does not work: https://www.versio.nl/artikelen/345-hoe-selecteer-ik-een- other-php version
                    We do not have a department within Versio that can solve script problems, I advise you to have this checked by a Modx programmer. I read that you are also using an older version, you may be able to upgrade to the latest version while retaining the current theme and current database to avoid losing data.
                    If you have further questions, we will gladly help you further.

                    Sincerely,
                    F - Versio Employee

                    • Quote from: BobRay at Feb 01, 2019, 11:49 PM

                      You could also follow the upgrade instructions here to upgrade: https://bobsguides.com/modx-upgrade-faq.html.

                      Do the upgrades in steps: 2.3.0, 2.4.0, 2.5.0, 2.6.0, 2.7.0.
                        Did I help you? Buy me a beer
                        Get my Book: MODX:The Official Guide
                        MODX info for everyone: http://bobsguides.com/modx.html
                        My MODX Extras
                        Bob's Guides is now hosted at A2 MODX Hosting