I found and resolve the problem. In this file:
/public_html/core/model/modx/sources/modaccessmediasource.class.php
there is this line:
$ext = $useMultibyte ? mb_strtolower($ext, $encoding) : strtolower($ext);
i found this error on php:
PHP Fatal error: Call to undefined function mb_strtolower() in /home/xxxxx/public_html/core/model/modx/sources/modfilemediasource.class.php
and then i replace the line with:
$ext = $useMultibyte ? strtolower($ext, $encoding) : strtolower($ext);