Answered Can't Save Certain Resources on production server - Modx 2.4.2-pl

I'm using ModX Revo 2.4.2-pl

I'm having no problem on saving Any resources on my local machine.
But when I uploaded all my files to production server which is from Exabyte.

I'm encountering saving issues on production server.
Some resources I can save, but somes resources I can't.

While saving below are the problem I occur :





I'd turn off compress_js & compress_css, also delete all core cache file, flush all user permission, but I still encountering issue on saving certain documents.

I'd find some article (http://forums.modx.com/thread/95725/cannot-save-resource-changes-in-modx-revo-2-3-2) stated that is mod_security issue, so I contacted my hosting company.

Here is Exabyte replies :
Kindly note that, We have not found any errors logs related with the mod_security.
The issue was due to incorrect folder permissions and the .htaccess code.

And here is my .htaccess files



Please let me know how to solve this issue?
Is it need to ask my hosting company to disabled mod_security?
Thanks! Appreciate the helps.

1) Did you edit the other .htaccess files inside core and manager folder?
2) When you run phpinfo(), can you see if the server is running php as an apache process or FCGI module? Search for "FCGI". If you can find it, it's ok (but the error must be somewhere else).

Quote from: gallenkamp at Jan 03, 2016, 04:22 PM

Did you edit the other .htaccess files inside core and manager folder?

Nope, my other manager files remain ht.access , i just edit the root .htaccess files for friendly url settings only.

Sorry, I edited my post. You were too fast

Quote from: gallenkamp at Jan 03, 2016, 04:22 PM

1) Did you edit the other .htaccess files inside core and manager folder?
2) When you run phpinfo(), can you see if the server is running php as an apache process or FCGI module? Search for "FCGI". If you can find it, it's ok (but the error must be somewhere else).

I run phpinfo and my apache is running 'FCGI' , could it be the error is from plugins / module?

I'm using :
MIGX, Ace Code Editor and some snippet plugin downloaded from modx installer.

What is different about the resource you can save and those you cannot save. Can you save one of the resources that you cannot save if you remove all other MODX tags from it? Do they share a template? Or do their templates share a snippet or a chunk?

Quote from: sottwell at Jan 03, 2016, 04:33 PM

What is different about the resource you can save and those you cannot save. Can you save one of the resources that you cannot save if you remove all other MODX tags from it? Do they share a template? Or do their templates share a snippet or a chunk?

Hello, I found out the core issue that why some resources can save, some can't.

When my resources content have this code, my resource will then cannot save it & encounter javascript error as attached.

Resources that can't save :



Resources that can save :


May i know why is javascript:void(0) will trigger error? What if my HTML content needed this code?
Any problem to solve the javascript:void(0) issue? Thanks alot.

That's a mod_security issue. Your hosting provider is full of baloney.

Here is Exabyte replies :
Kindly note that, We have not found any errors logs related with the mod_security.
The issue was due to incorrect folder permissions and the .htaccess code.

I agree with Susan. That's almost certainly a mod_security issue.

You might be able to get around it with a JS function and an onClick function. That way you wouldn't need the href. Something like this (untested).



If you still have the problem, you can put the JS in a chunk (which, hopefully, you can save).

I'm not very impressed by your host, though, so you might want to consider one of these: http://bobsguides.com/modx-friendly-hosts.html