Cannot Login

Hi,

I couldn't login to my Manager. It's displaying this error:

"The username or password you entered is incorrect. Please check the username, re-type the password, and try again."

I tried Forgot Password link, and I'm getting this error:

"User not found with that email or username. Please try again."

I'm 100% sure I'm using the correct user and password.

How to fix this issue? Any tips? Help please, need your inputs asap.

Regards,
Rom

try the forget password function. if not you can change this manually within the database, assuming you have either phpmysql or command line access?

issue query to the database:



if you dont know what the username issue the following command against the database:



usually the 1st ID of the username is ID=1 so you could append



to the 1st query above

You can also check the database in PhpMyAdmin. The admin should be the first record in both the modx_users and modx_user_attributes tables. The first table will have the username, user ID, password hash, and hash method. The second one will contain the email address.

While you're there, check for extra users in case the site has been hacked.

Quote from: BobRay at Nov 27, 2015, 07:29 PM

You can also check the database in PhpMyAdmin. The admin should be the first record in both the modx_users and modx_user_attributes tables. The first table will have the username, user ID, password hash, and hash method. The second one will contain the email address.

While you're there, check for extra users in case the site has been hacked.

Thanks, Bob. We're currently checking the database. I will update this thread once it's fixed. Thanks again.

I forgot to mention that the first thing to try is deleting all files in the core/cache directory. If you're using a version older than 2.3.0, cache corruption is a real possibility (and you should upgrade for security reasons).

Something else worth noting is that the ID of the admin user (usually 0 -- it's found in the 'id' field of the first record in modx_users) should be in the internalKey field of the first record in the modx_user_attributes table.