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MODX Community Forums Archive

AutoResponder not sending to certain email accounts

    • 50574
    • 70 Posts
    Cotton Reply #1, 11 years ago
    Hello

    I have some forms that send an AutoResponder to the users email that they enter in the form. This works fine for most addresses but is not sending to some of the larger email accounts. Gmail seems to arrive but in as spam but Yahoo & Hotmail addresses don't arrive at all.

    I have a custom (working) email as the fromAddress ([email protected]), the form is saving to the FormIt DB and is being sent to the site admin fine.

    Any ideas on what to look for to solve this? Is it a server configuration issue?
    The client's emails aren't being run through the same server that the site is hosted on, just seems strange that some emails get through and others don't.

    Thanks in advance
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      sottwell Reply #2, 11 years ago
      It all depends on the receiver's email servers' spam filters. Years ago I had a lot of trouble sending email to my aunt, who worked for a municipality and used the municipality's ISP's email servers. My hosting provider (bluehost at that time) was constantly getting on blacklists because some sites hosted with them were considered spammers, so the whole IP range of Bluehost was getting blocked. Eventually the situation got so bad, and began to effect others I was sending email to including clients, in spite of Bluehost very quickly responding to remove whatever other site was actually doing the spamming and getting their IP block off the blacklists every time it got put on them, I had to change to a different hosting company.
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        sottwell Reply #3, 11 years ago
        You should also check to make sure that your email is being sent with all possible headers; some servers' spam filters will reject email that is lacking some arbitrary technically unnecessary header.
          Studying MODX in the desert - http://sottwell.com
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          • 50574
          • 70 Posts
          Cotton Reply #4, 11 years ago
          Thanks Susan.

          The headers I'm getting in Apple Mail are:
          Mime-Version: 1.0
Content-Type: text/html; charset=UTF-8
Return-Path: <[email protected]>
X-Priority: 3
X-Mailer: PHPMailer 5.2.8 (https://github.com/PHPMailer/PHPMailer/)
X-Received: by 10.194.216.100 with SMTP id op4mr3145682wjc.60.1444819618952; Wed, 14 Oct 2015 03:46:58 -0700 (PDT)
Content-Transfer-Encoding: 8bit
Received: by 10.76.76.69 with SMTP id i5csp2334222oaw; Wed, 14 Oct 2015 03:46:59 -0700 (PDT)
Received: from localhost.localdomain (185.72.92.209.infra.as59778.net. [185.72.92.209]) by mx.google.com with ESMTPS id c8si9765955wjb.54.2015.10.14.03.46.58 for <[email protected]> (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Wed, 14 Oct 2015 03:46:58 -0700 (PDT)
Received: by localhost.localdomain (Postfix, from userid 10000) id 915A1808D557; Wed, 14 Oct 2015 11:49:00 +0100 (BST)
X-Php-Originating-Script: 10000:class.phpmailer.php
Message-Id: <[email protected]>
Delivered-To: [email protected]
Received-Spf: neutral (google.com: 185.72.92.209 is neither permitted nor denied by best guess record for domain of [email protected]) client-ip=185.72.92.209;
Authentication-Results: mx.google.com; spf=neutral (google.com: 185.72.92.209 is neither permitted nor denied by best guess record for domain of [email protected]) [email protected]
Thank you for your message

          I'm not sure if these are all of them, which are needed and even how to add them to an email created by FormIt. Any thoughts?
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            sottwell Reply #5, 11 years ago
            I'm not a mail guru either. I just mention some things I've read here and there. You also could try enabling SMTP mail in your System Settings, using your domain's mail server, instead of using the PHP mail() function. I seem to remember something about some spam-blockers blocking that.
              Studying MODX in the desert - http://sottwell.com
              Tips and Tricks from the MODX Forums and Slack Channels - http://modxcookbook.com
              Join the Slack Community - http://modx.org