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    • 50474
    • 6 Posts
    Forgot Password sends email but by clicking on password reset link on email it always says "Your password has already been reset or the link expired. If you need to reset your password again, click here.". Am I doing anything wrong?
      • 46886
      • 1,154 Posts
      Hi, could you make a new post with the title "Broken link in account recovery email".

      It will probably help your problem to get noticed. The title now is quite vague, but you have a very specific and unusual problem and I believe the solution is known to some people.

      It might be your system time settings...but I am not sure. If you would pls make the new post with same contents as above, someone will probably recognize this issue and give you an answer a little more quickly.
        • 47401
        • 295 Posts
        it may be that you have already reset the password without knowing it. i would reset it from the database side, on the mysql server. you would have to unlock your account of course db side
          • 37377
          • 64 Posts
          You can also change the chunk used for that notification to the chunk you use for resetting the password:
          [[!ResetPassword? &loginResourceId=`[[++login_id]]` &tpl=`resetTpl` &expiredTpl=`resetTpl`]]

          Maybe not the best way, but this way people can reset their password even if they accidently did it already.

            • 46886
            • 1,154 Posts
            Yeah I guess we should ask for the related chunks to see what the problem is. I just thought a title change would get a solution quicker.

            Are you re-setting as a regular user or through the manager? If as a regular user then we would need to see the whole login setup for resetting password, its a little cumbersome and easy to miss a step.

            If its from the manager side, then that's different, pls let us know about this.
              • 50474
              • 6 Posts
              Thank You all for your help. I found the problem. That problem was related to cache. It was a simple mistake.
                • 46886
                • 1,154 Posts
                Oh cool glad you got it finally.