Blanc screen

Hi,

I installed the modx WanChai theme bought on ThemeForest successful but when I go into the modx manager and I'm clicking on an item of the WanChai theme to configure it, I get a blanc screen.

I found on the internet that I have to turn off compress_js and compress_css in the modx_system_settings and deleted already the folder core/cache but it still does not work.

Somebody? [ed. note: bartdedecker last edited this post 10 years, 1 month ago.]

Where can I check following settings?

"Make sure your php.ini setting sets memory_limit to 128M, and max_execution_time to 120"

You should be able to check that in the PHP Info (Manage > Reports > System Info > phpinfo() View). Alternatively, you can check with your hosting provider.

It's also possible you are hitting resource limits and being cut off. Can you tell us more about your hosting?

my site is hosted by One.com and it is not possible for me to increase the max_execution_time to 120.
Now the max_execution_time is 50...
Can that be the reason that I get the blanc screen?

Some System Info:

PHP Version 5.6.6

MODX version: MODX Revolution 2.3.3-pl (traditional)
Version codename: Revolution

Database type: mysql
Database version: 5.5.41-MariaDB-1~wheezy
Database charset: utf8

max_execution_time:50
max_file_uploads:20
max_input_nesting_level:64
max_input_time:60
max_input_vars:5000
memory_limit:128M

You should be able to set a custom php.ini file: How To Specify A Custom php.ini Some hosts won't allow you to do that, if not I'd suggest you pull a ticket and have them change it. Let them know that if they refuse you'll have to change hosts.

It's very possible your hosts limitations are causing your problem. You may want to try the website on another host to confirm, if you would like I can provide you with some test space.

Yep the hosting limitations were the problem. I changed the hosting to Site5. Problem solved.