Modx no longer allows me to create new chunks or template variables

Hope someone can help me with this issue. I am using MODX Revo 2.2.5 (traditional) .

For some reason I can no longer create new chunks or template variables, all modx does is bring up the saving screen but never saves anything , the saving screen never goes away! Any of my existing chunks or template variable are able to be edited and saved, it just seems to be a problem with creating new ones! Any help or suggestions would be greatly appreciated...

Are you getting any errors in the logs? Does the issue persist when you manually empty the core/cache folder? Finally what changes (including new packages) have you made to your MODX install before you noticed this problem?

Is the problem with any new one, or is there specific content that causes the problems? Server mod_security issues are a major cause of this kind of problem. Hosting providers can update their rules lists without any notice, and something like a banned word can prevent the saving of the Manager forms.

Quote from: treigh at Feb 03, 2015, 07:22 PM

Are you getting any errors in the logs? Does the issue persist when you manually empty the core/cache folder? Finally what changes (including new packages) have you made to your MODX install before you noticed this problem?

Thanks for your response! When you say empty the core /cache folder, I don't know what you mean, could you explain how to clear these caches I would appreciate it. And I have not added any new packages in recent months. Sorry for the noob question....

Quote from: sottwell at Feb 03, 2015, 10:19 PM

Is the problem with any new one, or is there specific content that causes the problems? Server mod_security issues are a major cause of this kind of problem. Hosting providers can update their rules lists without any notice, and something like a banned word can prevent the saving of the Manager forms.

No this only happens when I try to create a new chunk or template variable, wouldn't even know where to find the mod_security section/place in modx. This only started happening just recently too.

Hi,
despite of it's confusing name mod_security isn't a part of MODX, it's a PHP module. You should ask you hosting provider whether it is installed or not.

Quote from: whitebyte at Feb 04, 2015, 12:05 PM

Hi,
despite of it's confusing name mod_security isn't a part of MODX, it's a PHP module. You should ask you hosting provider whether it is installed or not.

Thanks I will do that.

When you contact the host, ask also if there has been a PHP upgrade recently.

Sorry for the delay -- While you're looking into mod_security, I'd still like to answer your question for future references. If you're using an FTP program, CPanel or any other file manager, navigate to the /core/cache/ folder and delete everything in it. That's how you manually clear your cache. The /core/cache/ folder is located in your site's root directory, where MODX installed.

Thanks for getting back to me, I will try deleting those files as well!



Quote from: treigh at Feb 05, 2015, 07:19 AM

Sorry for the delay -- While you're looking into mod_security, I'd still like to answer your question for future references. If you're using an FTP program, CPanel or any other file manager, navigate to the /core/cache/ folder and delete everything in it. That's how you manually clear your cache. The /core/cache/ folder is located in your site's root directory, where MODX installed.