Problem with filemanager and tinymce images browser

51 Posts

Erebus Reply #1, 9 years, 3 months ago

I moved AND upgraded a site from one server to another, it was an old Evolution site (I don't use evo from long time so I'm also rusty).
Now I can't access the image browser of tinymce because it says "cannot create images folder" when I open it. And also the file manager says "I cannott access this folder".
I tried to reset the paths in the system config, to no avail.
I tried to put the physical paths there, but they get overwritten (resetted?) as soon as I click Save.
This is my system info paths:
MODX_BASE_PATH /home/erebusar/public_html/trattoria-ala.it/
MODX_BASE_URL /
MODX_MANAGER_URL http://www.trattoria-ala.it/manager/
MODX_MANAGER_PATH /home/erebusar/public_html/trattoria-ala.it/manager/
MODX_SITE_URL http://www.trattoria-ala.it/

What's wrong here?
Something in the config.php maybe? But I can't see a place to put the path there (as it is in revo instead).

What could be the problem?

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/

589 Posts

Eoler Reply #2, 9 years, 3 months ago

Quote from: Erebus74 at Jan 16, 2015, 09:26 PM

MODX_BASE_PATH /home/erebusar/public_html/trattoria-ala.it/

This does look strange, usually there's no TLD appended to public folder in most configurations.
Is your domain parked over an account in cPanel?

51 Posts

Erebus Reply #3, 9 years, 3 months ago

Yes, it is hosted on siteground on a cpanel and since I have several domains each have his own domain "folder"

Any suggestion? I have a similar problem on another site just moved in the same environment but under Revolution.
I can "browse" (both with file manager and tinymce) only a folder that I don't know exactly where is. I see folders that probably are either normally invisible and outside of public_html (but would be strange) or inside some subfolder of modx. I'm a bit tired just now but I will search better and tell what this folder is later.

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/

589 Posts

Eoler Reply #4, 9 years, 3 months ago

Quote from: Erebus74 at Jan 18, 2015, 11:31 PM

Yes, it is hosted on siteground on a cpanel and since I have several domains each have his own domain "folder"

That's okay, as long as those domains are not also accessible with <erebus-art.tld>/trattoria-ala.it/

Any suggestion? I have a similar problem on another site just moved in the same environment but under Revolution.
I can "browse" (both with file manager and tinymce) only a folder that I don't know exactly where is. I see folders that probably are either normally invisible and outside of public_html (but would be strange) or inside some subfolder of modx. I'm a bit tired just now but I will search better and tell what this folder is later.

Your host should probably go through Apache logs to see if there are permission problems (file/folder ownership) somewhere.
What happens if you try Evolution with the following configuration settings:

File Manager/path  [(base_path)]
File Browser/base path  [(base_path)]assets/

?

51 Posts

Erebus Reply #5, 8 years, 11 months ago

Quote from: danilocuculic at Jan 19, 2015, 10:37 AM

Quote from: Erebus74 at Jan 18, 2015, 11:31 PM
Yes, it is hosted on siteground on a cpanel and since I have several domains each have his own domain "folder"

That's okay, as long as those domains are not also accessible with <erebus-art.tld>/trattoria-ala.it/

Any suggestion? I have a similar problem on another site just moved in the same environment but under Revolution.
I can "browse" (both with file manager and tinymce) only a folder that I don't know exactly where is. I see folders that probably are either normally invisible and outside of public_html (but would be strange) or inside some subfolder of modx. I'm a bit tired just now but I will search better and tell what this folder is later.

Your host should probably go through Apache logs to see if there are permission problems (file/folder ownership) somewhere.
What happens if you try Evolution with the following configuration settings:
File Manager/path  [(base_path)]
File Browser/base path  [(base_path)]assets/
?</erebus-art.tld>

Sorry for the very late reply but I had a baby and was soooo busy that I left all my websites in the dust for a while tongue

I tried those settings both in revo and evo installation, I controlled all the files paths to no avail, it continues to not work.

I don't understand, I tried also changing the paths but to no avail, I don't get any change. sad

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/

51 Posts

Erebus Reply #6, 8 years, 11 months ago

Oh, I told "also revolution" because I have a similar problem on the same server with a revo installation.
This time I can access the file manager BUT I see a strange directory with folders that I think are of the server apache base directory, I don't see those even in my cpanel manager.
I tried again to change the paths to /home/erebusart/subdirectory of the site, to /subdirectory (such as /cuccioligatto.it) with slash without etc.
Again, the strange thing is it NEVER CHANGES even by changing the system path. Is that how is supposed to work??
I also changed those paths in the config.inc files, no change.
Tried to flush cache and permissions, reload browser, always the same.

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/

51 Posts

Erebus Reply #7, 8 years, 11 months ago

Oh, I told "also revolution" because I have a similar problem on the same server with a revo installation.
This time I can access the file manager BUT I see a strange directory with folders that I think are of the server apache base directory, I don't see those even in my cpanel manager.
I tried again to change the paths to /home/erebusart/subdirectory of the site, to /subdirectory (such as /cuccioligatto.it) with slash without etc.
Again, the strange thing is it NEVER CHANGES even by changing the system path. Is that how is supposed to work??
I also changed those paths in the config.inc files, no change.
Tried to flush cache and permissions, reload browser, always the same.

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/

51 Posts

Erebus Reply #8, 8 years, 11 months ago

Ok, actually the revo install works after I changed the directory of base_path into config.php to: /home/erebusar/public_html/cuccioligatto.it/

But in Evolution there is no such directory in config.php and if I change it in the manager system config it don't works.
What happens is that the site works, but when I try to access file manager I get "I can't access this folder".
Also if I try to insert an image in tinymce I get "I cannot create images" folder.

I'm going to try to update to last evo install and rerun setup to see if it catches something

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/

51 Posts

Erebus Reply #9, 8 years, 11 months ago

Mhhh ok even after update nothing changes.
If I set the base path for the manager to the correct directory, it gets reset to defaul base path (after saving, I return in the config and is resetted)

Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
See my illustrations here: http://erebus74.deviantart.com/gallery/