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    • 24889
    • 4 Posts
    Hi, i finish all the install steps, and all its OK.

    But now, when i try to enter to the manager for the first time, don’t work

    Warning: include_once(quotes_stripper.inc.php) [function.include-once]: failed to open stream: No such file or directory in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 90
    
    Warning: include_once() [function.include]: Failed opening 'quotes_stripper.inc.php' for inclusion (include_path='.:') in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 90
    
    Warning: include_once(config.inc.php) [function.include-once]: failed to open stream: No such file or directory in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 127
    
    Warning: include_once() [function.include]: Failed opening 'config.inc.php' for inclusion (include_path='.:') in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 127
    
    Warning: include_once(document.parser.class.inc.php) [function.include-once]: failed to open stream: No such file or directory in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 130
    
    Warning: include_once() [function.include]: Failed opening 'document.parser.class.inc.php' for inclusion (include_path='.:') in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 130
    
    Fatal error: Class 'DocumentParser' not found in /var/www/vhosts/em/httpdocs/portal/manager/index.php on line 131
    


    The URL for the manager is http://www.em/portal/manager/

    Thanks.
      • 7455
      • 2,204 Posts
      check if the file are there
      sometimes wile uploading files get corupt or even missed
        follow me on twitter: @dimmy01
        • 24889
        • 4 Posts
        Dimmy:

        Thanks, i re-copy all the files, and still don’t work.
        I try to move the files to /var/www/vhosts/em/httpdocs/portal/manager/... then found the files.
        Now i think to the problem is in the route in the config.inc.php file.

        Quote from: Dimmy at Apr 18, 2008, 04:59 PM

        check if the file are there
        sometimes wile uploading files get corupt or even missed
          • 4310
          • 2,310 Posts
          I just had the same issue with a new host.
          This is what they said:
          [tt]After doing some digging it appears that this is a bug in PHP and the way the Plesk control panel configures the server. As as workaround we can set in a configuration file the include path explicitly. If you would like us to do this we can, please can you confirm this is fine with yourself and we shall set this as soon as we have confirmation back.[/tt]
          I don’t know what they actually changed but it worked!
            • 24889
            • 4 Posts
            Bunk:
            Please tell me how can you repair this issue.


            Quote from: bunk58 at Apr 18, 2008, 05:48 PM

            I just had the same issue with a new host.
            This is what they said:
            [tt]After doing some digging it appears that this is a bug in PHP and the way the Plesk control panel configures the server. As as workaround we can set in a configuration file the include path explicitly. If you would like us to do this we can, please can you confirm this is fine with yourself and we shall set this as soon as we have confirmation back.[/tt]
            I don’t know what they actually changed but it worked!
              • 4310
              • 2,310 Posts
              I’ve asked the host, they said:
              [tt]To resolve this we created an entry in the domains "vhost.conf" file. This was done by using the "php_admin_value" settings.
              [/tt]
                • 7455
                • 2,204 Posts
                what plesk version do you use?
                I run plesk 8.2.1 without any problems
                  follow me on twitter: @dimmy01
                  • 4310
                  • 2,310 Posts
                  The info I’ve got from the host is:
                  [tt]Version - psa v8.3.0_build83080131.20 os_CentOS 5
                  PHP 5.2.5[/tt]