And have you backed up your site lately? And I'm sorry to be offensive, MODX Cloud, but your Snapshop and Backup system sucks. If I can't have a backup on some media or another in my possession, it's not a backup. It's just a convenient way to do a quick recovery from a coding mishap.
http://it.slashdot.org/story/14/06/18/1513252/code-spaces-hosting-shutting-down-after-attacker-deletes-all-data