500 internal error - www.mysite.com/manager

Hi,


I have a problem to access "manager" with Modx Evo 1.0.13. I use GoDaddy host. First, I download Modx Evo 1.0.13 and upload to the root of my host. Then go to www.mysite.com/install. Then I follow the instruction for installing modx. The installation is complete without any error or fail. I can access the frontend but I can not access "manager". every times I go to "www.mysite.com/manager" I always get "500 internal error". "www.mysite.com" is work. I just install without demo content.

However, I do the same steps above in my localhost (my laptop). It is working perfect.


I don't know what is the cause. Anyone has some kind of this problem with GoDaddy?


Apple

check/delete the .htaccess file in manager folder

Quote from: banzai at Apr 21, 2014, 11:37 PM

check/delete the .htaccess file in manager folder

Thank you for quick reply. I tried to delete .htaccess but I still get 500 internal error when I try to access "www.mysite.com/manager" on GoDaddy.


found the problem
I found the problem in "manager/includes/accesscontrol.inc.php". It is the is_file function around line#137.

Here is the code:
elseif(is_file(MODX_BASE_PATH . $target)) {
$target = MODX_BASE_PATH . $target;
$login_tpl = file_get_contents($target);
}
-> MODX_BASE_PATH = G:/PleskVhosts/mysite.com/httpdocs/
-> $target = G:/PleskVhosts/mysite.com/httpdocs/manager/media/style/common/login.tpl
-> MODX_BASE_PATH . $target = G:/PleskVhosts/mysite.com/httpdocs/G:/PleskVhosts/mysite.com/httpdocs/manager/media/style/common/login.tpl

So you can see this function -> "is_file(MODX_BASE_PATH . $target)" will throw an error.
GoDaddy has php5.4 and it throws 500 internal error when executes is_file function above.
My host (not GoDaddy) has php5.3.3 and it won't throw 500 internal error. It executes next sentence.

So I am wondering, can I set PHP error level in GoDaddy? Maybe error_reporting might help but I don't know how to set and what value to be set.


Still need some help



Apple [ed. note: apple_freelancer last edited this post 10 years ago.]

Hello,

Generally 500 errors are caused by problems with the .htaccess file and/or problems with your file permissions. Could you please verify you have the correct file permissions for GoDaddy?

I know Godaddy can be problematic when it comes to using MODX, so it might not hurt to consider switching hosts. I know some hosts are very MODX friendly, and offer direct support.

Quote from: AMDbuilder at Apr 23, 2014, 08:22 PM

Hello,

Generally 500 errors are caused by problems with the .htaccess file and/or problems with your file permissions. Could you please verify you have the correct file permissions for GoDaddy?

I know Godaddy can be problematic when it comes to using MODX, so it might not hurt to consider switching hosts. I know some hosts are very MODX friendly, and offer direct support.

I do consider to change the host. Could you tell me what host that support MODX Evo?


Thank you
Apple

SkyToaster. Granted that's a slightly bias recommendation. You can also see Bob's recommendations: http://bobsguides.com/modx-friendly-hosts.html

You can also find MODX providers here: http://modx.com/services/

Quote from: AMDbuilder at Apr 24, 2014, 08:47 PM

SkyToaster. Granted that's a slightly bias recommendation. You can also see Bob's recommendations: http://bobsguides.com/modx-friendly-hosts.html

You can also find MODX providers here: http://modx.com/services/

Thank you for suggestion. My customer talked to GoDaddy and changed the Windows package to Linux package. The problem is gone. Thanks again