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    • 45366
    • 45 Posts
    For some reason In FireFox and Chrome I get a very restricted back end that looks like the following :




    On Internet Explorer (I have never opened the site up before this on IE...) It gives me a full look at the back end but there's lots of information missing!





    On IE I can't see the resources or comments or anything basically...

    The confusing thing is the guy who built the site (who is a friend and I believe him...) say's that it's working fine for him...

    I've tried it on another computer at work and it's not working there either, so I'm very confused...


    What could make something like this happen? Any ideas on a fix?

    Thanks.
      • 36502 ☆ A M B ☆
      • 491 Posts
      Hi, have you already tried to fully clean cache and navigation history of your browsers?

      You may try also with a new browser (Opera ?), just to check if it works fine...

      You can also give a look to the console errors, you may find something.

      If nothing works... you could ask your friend to check again smiley
        TilliLab | MODX Ambassador
        website
        • 10208 ☆ A M B ☆
        • 1,780 Posts
        Try turning off compress_css and compress_js in the system settings. Then clear the cache manually (delete all files in core/cache folder), reload pages.

        Works?
          Frogabog- MODX Websites in Portland Oregon
          "Do yourself a favor and get a copy of "MODX - The Official Guide" by Bob Ray. Read it.
          Having server issues? These guys have MODX Hosting perfected - SkyToaster
          • 45366
          • 45 Posts
          thanks for the replies - I'm going to try opera now, and I'll ask him about the css compression settings.

          I'm guessing you're referring to the site's cache not the browsers Frogabog?

          @Tillilab - Yeah I cleared all that stuff... The only difference between our systems is that I'm on windows and he's on mac, but I don't see how that could relate with this??


          thanks
            • 10208 ☆ A M B ☆
            • 1,780 Posts
            Yes, it's the site's cache I'm referring to which is located in the core/cache folder. You can either delete all the files in core/cache, or you can delete the core/cache folder itself. It will rebuild. When you delete, make sure you check that you are clearing files in core/cache and nothing else in the core folder (I mistakenly did this once, which of course broke the site! Nothing a reinstall didn't fix though).

            Wouldn't hurt to clear the browser's cache too.

            The system settings are easily adjusted and at first glace at your images it appears that you do have access to the System Settings. In the menu, under "System" choose "Settings", then use the search filter and call up "compress" and you should see both compress_css and compress_js settings. Just turn those two off (change to "no").

            Clear the cache after turning these settings off. FWIW, clearing the cache manually like this should be a first step when you encounter strange errors in the future. If it fixes the error, you can go on your merry way. It often does just that.
              Frogabog- MODX Websites in Portland Oregon
              "Do yourself a favor and get a copy of "MODX - The Official Guide" by Bob Ray. Read it.
              Having server issues? These guys have MODX Hosting perfected - SkyToaster
              • 45366
              • 45 Posts
              Hi Frogabog - I don't know what you mean by core / cache...

              I've downloaded Opera and for some reason it seems to be running in this browser..?!?!? I can't understand this at all though, I've deleted and reinstalled Chrome and it still doesn't work on it...

              Is this the cache you're referring to?



              Is this the compression you're referring to?



              Thanks!
                • 10208 ☆ A M B ☆
                • 1,780 Posts
                Question 1:

                No, not exactly. In the filesystem, you'll find the core folder. Open that, and then you should see the cache folder within. It's the files found within that folder that you want to clear. The cache clear from the manager menu will work in most cases if you have a change that is not showing in the front end, but completely clearing all the files in the cache folder is a more comprehensive clear when you're experiencing manager issues.

                Question 2:

                Yep, those are the settings. Change them both to No.
                  Frogabog- MODX Websites in Portland Oregon
                  "Do yourself a favor and get a copy of "MODX - The Official Guide" by Bob Ray. Read it.
                  Having server issues? These guys have MODX Hosting perfected - SkyToaster
                  • 45366
                  • 45 Posts
                  Sorry but I don't know where the file system is. I have nothing called 'filesystem' on any of the dropdowns
                    • 45366
                    • 45 Posts
                    this?

                      • 10208 ☆ A M B ☆
                      • 1,780 Posts
                      In the resource tree area, there are three tabs (unless you have modified user permissions), "resources", "elements", and "files". You'll find your filesystem in the files tab.

                      How about this, try Bob Ray's Clear Cache snippet. It might be a safer way for you to be able to clear the cache and you won't risk deleting files that you don't want to. http://bobsguides.com/cache-clear-tutorial.html

                      Follow the tutorial for installing the snippet and it's use. Then, all you will have to do to fully clear the core/cache files is view the Clear Cache resource (page).
                        Frogabog- MODX Websites in Portland Oregon
                        "Do yourself a favor and get a copy of "MODX - The Official Guide" by Bob Ray. Read it.
                        Having server issues? These guys have MODX Hosting perfected - SkyToaster