My formit emails keep ending up in my clients junk folder, are there any measures I can take to avoid this?
thanks,
Gareth
Hello Gareth,
Could you show me your FormIt call?
I think you forgot the reply-to setting.
It's a little unusual as I am using simpleCart:
[[!FormIt?
&store=`1`
&hooks=`spam,scCreateOrder,redirect`
&submitVar=`checkout`
&redirectTo=`[[*id:scFirstChild]]`
&orderAddress=`address1:number,address2:street,address3:county` &deliverAddress=`firstname:del_firstname,lastname:del_lastname,address1:del_number,address3:del_county,address2:del_street,zip:del_zip,city:del_city,country:del_country,email:del_email,phone:del_phone`
]]
This FormIt call is not sending any mail.
You have to specify your settings at the finish page with the scFinishOrder snippet.
The file that sends the mail is located /core/components/simplecart/hooks/order/finish.php
brillant thank you! I guess I need to specify a from email address and maybe change the sender to my clients email address?
// get the mail service
$modx->getService('mail', 'mail.modPHPMailer');
$modx->mail->set(modMail::MAIL_BODY, $output);
$modx->mail->set(modMail::MAIL_FROM, (!empty($emailFrom) ? $emailFrom : $modx->getOption('emailsender')));
$modx->mail->set(modMail::MAIL_FROM_NAME, (!empty($emailFromName) ? $emailFromName : $modx->getOption('site_name')));
$modx->mail->set(modMail::MAIL_SENDER, (!empty($emailFrom) ? $emailFrom : $modx->getOption('emailsender')));
$modx->mail->set(modMail::MAIL_SUBJECT, $emailSubject);
$modx->mail->address('to', $orderAddress->get('email'), $fullname);
$modx->mail->address('reply-to', (!empty($emailFrom) ? $emailFrom : $modx->getOption('emailsender')));
$modx->mail->setHTML($modx->getOption('emailHTML', $scriptProperties, true));
As you could see the default options are the emailsender and the sitename system settings.
I think you already specified these settings..
Did you checked your server ip address on blacklists?
Did you did a test order and looked at the email headers?
Is there a pattern for witch clients the emails ending up inside the junk folder? Domain (gmail, hotmail, etc.. )
thank you for the tips.
The MAIL_SENDER is set to the customers email address, I think changing this the stores email address should help.
That should fix the problem i hope.
