I’ve taught fairly naive users to use the Manager to edit and create documents by sending them a single e-mail message. Like you, I was worried that they’d need a lot of support and, at first, they wanted in-person training.
I stripped down the version of the Manager they would see, sent them the message, and didn’t get a single question. They’ve been maintaining the site with no trouble.
I did use NewsPublisher to let them create new articles but they often go back and change pub. dates, edit, and re-write summaries through the Manager. When they’re logged on as web users, they see a more extensive menu with stuff like: Create a New News Story, Create a New Photo Gallery, Upload Newslettter, etc.
They log as web users with a username (e.g. "JimW") and as managers as "manager+username" (e.g. "managerjimW" using the same password for both.
Bob