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Packet Manager blank on Windows Server

    • 42861
    • 2 Posts
    benjamin.baron Reply #1, 13 years, 7 months ago
    Hi
    I have a Problem with a few Revo 2.2.6 installations on a fresh 2008R2 Webserver with Plesk Running. Everything works fine except the Packet Manager shows a blank page.

    Environment:
    Server 2008 R2 x64 newest updates
    IIS 7.5
    Plesk 11.0.9
    PHP 5.2.17

    Everytime the Packet Manager is accessed the following errors are posted to the php error log:

    [19-Feb-2013 15:30:03] PHP Warning:  is_file() [<a href='function.is-file'>function.is-file</a>]: open_basedir restriction in effect. File(C:/Inetpub/vhosts/niemann-bau.de/httpdocs/core/cache/mgr/min//minify_modx.view,package.browser.tree,package.browser.panels,combos,package.grid,package.windows,package.panels,package.containers,provider.grid,workspace.panel,lightb_92b2d07285bdddb035120d02ce1727f0.gz) is not within the allowed path(s): (C:/Inetpub/vhosts/niemann-bau.de\;C:\Windows\Temp\) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php on line 73
[19-Feb-2013 15:30:04] PHP Warning:  is_file() [<a href='function.is-file'>function.is-file</a>]: open_basedir restriction in effect. File(C:/Inetpub/vhosts/niemann-bau.de/httpdocs/core/cache/mgr/min//minify_modx.view,package.browser.tree,package.browser.panels,combos,package.grid,package.windows,package.panels,package.containers,provider.grid,workspace.panel,lightb_92b2d07285bdddb035120d02ce1727f0) is not within the allowed path(s): (C:/Inetpub/vhosts/niemann-bau.de\;C:\Windows\Temp\) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php on line 33
[19-Feb-2013 15:30:04] PHP Warning:  is_file() [<a href='function.is-file'>function.is-file</a>]: open_basedir restriction in effect. File(C:/Inetpub/vhosts/niemann-bau.de/httpdocs/core/cache/mgr/min//minify_modx.view,package.browser.tree,package.browser.panels,combos,package.grid,package.windows,package.panels,package.containers,provider.grid,workspace.panel,lightb_92b2d07285bdddb035120d02ce1727f0.gz) is not within the allowed path(s): (C:/Inetpub/vhosts/niemann-bau.de\;C:\Windows\Temp\) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php on line 33
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344
[19-Feb-2013 15:30:04] PHP Warning:  Cannot modify header information - headers already sent by (output started at C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify\Cache\File.php:73) in C:\Inetpub\vhosts\niemann-bau.de\httpdocs\manager\min\lib\Minify.php on line 344


    I would appreciate any help i can get.
      • 40092
      • 265 Posts
      thapriest86 Reply #2, 13 years, 7 months ago
      As far as i know, the error you are getting is due folder rights, i.e. the folder you are trying to acces belongs to another user. It could also be that you haven't configured your paths correctly, try using absolute paths.
        • 3749
        • 24,544 Posts
        BobRay Reply #3, 13 years, 7 months ago
        I does sound like a permissions/ownership issue, but turning off the compress_js System Setting might be worth a try.
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          • 28042 ☆ A M B ☆
          • 24,524 Posts
          sottwell Reply #4, 13 years, 7 months ago
          Open_basedir limits where you can open files from, and is_file requires that you can open the files. Notice the bit in the path
          ...mgr/min//minify_modx.view...

          Is that path normal?

          I've also seen mention that you cannot have mixed slash/backslash in a path on a Windows server, and your server's open_basedir looks like this:
          C:/Inetpub/vhosts/niemann-bau.de\;C:\Windows\Temp\


          Checking the open_basedir setting on a MODx Cloud installation, it doesn't have the trailing slash/backslash. Could that cause a problem?

          The rest of it is just header errors because MODx and PHP are both trying to display the errors.
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            • 42861
            • 2 Posts
            benjamin.baron Reply #5, 13 years, 7 months ago
            Thanks for the help. I got it working now but the "solution" was to remove the base dir restriction on the domain. I have several other mod x installations on the same server with the same settings/version and they work fine.
              • 43374
              • 39 Posts
              sh0ck23 Reply #6, 13 years, 2 months ago
              I am having the same issue. As well on:

              Server 2008 R2 x64
              IIS 7.5
              Plesk 11.0.9
              PHP 5.2.17

              Could you exmplain what you meant by..
              the "solution" was to remove the base dir restriction on the domain

              Thanks in advance
                • 43374
                • 39 Posts
                sh0ck23 Reply #7, 13 years, 2 months ago
                ah ok i figured out what this means, if someone stumbles over this later.

                Go to the plesk interface
                >Website & Domains
                >Domain (click the link with your Domainname)
                >PHP-Settings Tab
                >open_basedir (select "none")