Every now and then we get an email notification of a submitted form that is not correct: some of the placeholders are not working, we see things like
in the email.
The submitted data also gets placed in the DB on form submission. This works (an entry is created), but the fields that don't work in the mail are also empty in the DB. The strange thing is that one other field does get submitted properly. And it only happens like once on every 100 submissions.
This is different from the user just not filling in some fields. If I submit the form with a few fields not filled in, they are empty but the placeholder does not show up. And a few fields that go wrong are required, so it shouldn't even be possible to submit without filling them in.
We've been trying all sorts of things but don't really know where to look. We've tested in older browsers and with cookies disabled but cannot reproduce this error. I hope someone with more insight in how formit works might point us in the right direction: what could prevent the placeholders from being set in the email and the data being submitted? Could someone bypass the normal way the form works and submit through a script or something? I ask this because one day we received like 30 of these submissions in under a minute. Or would it be a browser setting?
We're using modx Revo 2.2.4, Formit 2.1.1. The form also uses formitRetriever: it's a multipage form and the user can go back and forth in the form.
Thanks for any help!
☆ A M B ☆