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Internal Server Error when try edit or insert hyperlink with TinyMCE

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    • 35 Posts
    Geraldus Reply #1, 11 years, 4 months ago
    Hello everybody!
    I have issue with TinyMCE: when try to insert or edit hyperlink dialog box appers with Internal Server Error.

    from server error.log
    [Sun Dec 02 21:59:41 2012] [warn] [client 128.71.67.119] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://www.beluppvos.org/manager/index.php?a=30&id=4
[Sun Dec 02 21:59:41 2012] [warn] [client 128.71.67.119] (104)Connection reset by peer: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.beluppvos.org/manager/index.php?a=30&id=4
[Sun Dec 02 22:08:43 2012] [warn] [client 128.71.67.119] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://www.beluppvos.org/manager/index.php?a=30&id=4
[Sun Dec 02 22:08:43 2012] [warn] [client 128.71.67.119] (104)Connection reset by peer: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.beluppvos.org/manager/index.php?a=30&id=4
[Sun Dec 02 22:11:07 2012] [warn] [client 128.71.67.119] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://www.beluppvos.org/manager/index.php?a=66
[Sun Dec 02 22:11:07 2012] [warn] [client 128.71.67.119] (104)Connection reset by peer: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://www.beluppvos.org/manager/index.php?a=66


    from server access.log
    128.71.67.119 - - [02/Dec/2012:22:08:43 +0400] "GET /assets/components/tinymce/jscripts/tiny_mce/plugins/modxlink/link.php?v=225pl HTTP/1.0" 500 1259 "http://www.beluppvos.org/manager/index.php?a=30&id=4" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_2) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.95 Safari/537.11"


    How can I resolve this issue?
    • AMDbuilder Reply #2, 11 years, 4 months ago
      The error messages are pointing towards a server issue. Could you tell us more about your hosting provider?
        Patrick | Server Wrangler
        About Me: Website | Tweets |  MODX Hosting
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        Geraldus Reply #3, 11 years, 4 months ago
        Quote from: AMDbuilder at Dec 05, 2012, 05:43 AM
        The error messages are pointing towards a server issue. Could you tell us more about your hosting provider?
        This data I copied from MODx System info:

        System                    : Linux spl19.hosting.reg.ru 3.2.0-0.bpo.2-amd64 #1 SMP Fri Jun 29 20:42:29 UTC 2012 x86_64
Server API                : CGI/FastCGI
Virtual Directory Support : disabled
PHP Version               : 5.3.13


        What other valuable info I can provide?
        • AMDbuilder Reply #4, 11 years, 4 months ago
          Hum... This type of issue would generally point towards an apache configuration issue. You might try running the error message past your hosting provider and see if they have any ideas.

          I'm not sure there is much you can do to resolve the problem if it is actually a server issue. Did you notice any permission errors installing or using MODX, such as needing to use 666/777 (files/folders) instead of 644/755? That's generally a sign that suPHP isn't setup which is generally recommended for shared servers.
            Patrick | Server Wrangler
            About Me: Website | Tweets |  MODX Hosting
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            Geraldus Reply #5, 11 years, 4 months ago
            Quote from: AMDbuilder at Dec 05, 2012, 08:36 AM
            Hum... This type of issue would generally point towards an apache configuration issue. You might try running the error message past your hosting provider and see if they have any ideas.

            I'm not sure there is much you can do to resolve the problem if it is actually a server issue. Did you notice any permission errors installing or using MODX, such as needing to use 666/777 (files/folders) instead of 644/755? That's generally a sign that suPHP isn't setup which is generally recommended for shared servers.

            No, there was no errors or warning while install. The values was default set to 755 for folders and 644 to files. How can I check are suPHP or phpsuexec running on my hosting?
            • AMDbuilder Reply #6, 11 years, 4 months ago
              The quickest way to check is if you make your index.php file 666 permission and try to access it. You should get a 500 error if they are using suPHP, otherwise they are using normal FastCGI as I suspect from earlier. It's not required that you use suPHP with MODX, but it does simplify things from a hosting perspective while offering better security.
                Patrick | Server Wrangler
                About Me: Website | Tweets |  MODX Hosting
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                antoncom Reply #7, 10 years, 1 month ago
                Similar problem I've just fixed by the following way:
                1. Goto System setting
                2. Clear session_handler_class
                  • 8975
                  • 51 Posts
                  Erebus Reply #8, 10 years, 1 month ago
                  Quote from: antoncom at Feb 27, 2014, 12:35 PM
                  Similar problem I've just fixed by the following way:
                  1. Goto System setting
                  2. Clear session_handler_class

                  Thanks!!!
                  Resolved my same problem too!
                  The Hosting probably changed some setting because it was functioning until some months ago -__-
                  What setting could be to provoke that error though?
                    Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
                    See my illustrations here: http://erebus74.deviantart.com/gallery/
                    • 8975
                    • 51 Posts
                    Erebus Reply #9, 10 years, 1 month ago
                    Acutally, I see there are still broken buttons in tinymce: whenever I click on HTML or the css editor button, it opens a blank popup instead of the editor window, and downloads either a props.html or source.html file O__o
                    Instead of giving me the interface!
                    What can be?

                    Unfortunately I don't have direct access to the hosting assistance because the client kept the site subscribed to a name and email of one of them (they are a University -__-) and the assistance refuses to send emails directly to me even if I'm registered as webmaster, plus the client email actually is one they don't even check and usually don't even remember to turn it to me.
                    I know, it's an awful way to work, but they are peremptory on how they want to manage things (you know, Universities in Italy are VERY conservative) and I can't convince them to change hosting or at least email. -__-
                    They fear I would steal their server? tongue

                    So I don't know what they heck did on the server settings!!!

                    Pfffffffffffffffffff >__<
                      Graphic designer, Web designer, Illustrator and Boardgames designer (and illustrator)
                      See my illustrations here: http://erebus74.deviantart.com/gallery/