Sudden 'Site Unavailable' due to ISP changing 'core path'

Hello

This has happened twice now and caused headaches.

I have a Gridserver account with Media Temple - everything usually works fine. However they have twice now moved storage areas which has effected the core-paths for Revolution. All my Evo sites are fine.

They've moved from Cluster 4 Storage 6 to Cluster 4 Storage 3

Following research, I've changed these files to reflect the new path;

config.core.php
core/config/config.inc.php

and site appears - magic !

However, I can't access the Manager.

It looks like it is still looking for wrong path - here is error

Warning: include_once(/nfs/c04/h06/mnt/59294/domains/djcdesign.co.uk/html/core/model/modx/modx.class.php) [function.include-once]: failed to open stream: No such file or directory in /nfs/c04/h03/mnt/59294/domains/djcdesign.co.uk/html/manager/index.php on line 50

Warning: include_once() [function.include]: Failed opening '/nfs/c04/h06/mnt/59294/domains/djcdesign.co.uk/html/core/model/modx/modx.class.php' for inclusion (include_path='.:/usr/local/php-5.3.15/share/pear') in /nfs/c04/h03/mnt/59294/domains/djcdesign.co.uk/html/manager/index.php on line 50

I've checked 'modx.class.php' but can't see anything related to actual core path there.

Any help please?

Try deleting everything in core >> cache

yeah just tried that on one site - let me delete everything except two folders; 'includes' 'lexicon_topics' - which appear to be empty but my FTP won't delete them

no change to accessing Manager anyways

Hello,

You need to run setup again in upgrade mode to correct the problem, and then delete the cache folder as a final precaution.

That should address the immediate problem, however you may want to find out why they keep changing the storage. It sounds like they are having some problems and you may want to increase your backup frequency and/or move to a more MODX friendly host.

Running Setup again should straighten out the paths, but in case not -- there are four config.core.php files:

 MODX root directory
 /manager/
 /connectors/
 /setup/includes/

Also, check all the paths and URLs in core/config/config.inc.php.


------------------------------------------------------------------------------------------
PLEASE, PLEASE specify the version of MODX you are using.
MODX info for everyone: http://bobsguides.com/modx.html

make sure to check package management. There's a path set somewhere that gorks packages when the server path is changed. Packages work, but reinstalls and updates don't. The transport zip is there, but it cant find it. I had to uninstall and reinstall a bunch of packages.

Thanks for your help guys - upgrading setup worked - phew. One site down and two to go. Then tackle Media Temple about issue !

Quote from: frogabog at Oct 14, 2012, 04:32 PM

make sure to check package management. There's a path set somewhere that gorks packages when the server path is changed. Packages work, but reinstalls and updates don't. The transport zip is there, but it cant find it. I had to uninstall and reinstall a bunch of packages.

It might be the path in the modx_workspaces table.


------------------------------------------------------------------------------------------
PLEASE, PLEASE specify the version of MODX you are using.
MODX info for everyone: http://bobsguides.com/modx.html