We launched new forums in March 2019—join us there. In a hurry for help with your website? Get Help Now!
MODX Community Forums Archive

Modx.com Forum Login/PW Reset Problems

    • 40833
    • 52 Posts
    Dansig Reply #1, 14 years, 2 months ago
    I'm on my 3rd user account because the Register/PW Recovery system for this website is not working as intended (at least for me).

    First, it wouldn't allow me to login with my username and password that I was sure was correct.

    Second, when I try the password recovery system, 4 times out of 5, the confirmation link takes me to a 404 page. (an actual link it sent: http://modx.com/login/password-reset/?lu=blah&lp=123456)

    Third, the one time it did work, it took me to a page to reset my password, even though the E-mail clearly states that you can use the provided password to login after you have clicked the confirmation link (If successful you can use the following password to login: Password: 123456). After "resetting" my password using the form and trying to login, I get the message "Your account has been blocked by an administrator."

    Can anybody shed any light on this phenomenon? I'm afraid to logout of my new account for fear of never getting back in again.
      • 10208 ☆ A M B ☆
      • 1,780 Posts
      Frogabog Reply #2, 14 years, 2 months ago
      Check your permissions. When you create a new admin user, you've got to set the user Role as Super User or you will see this kind of login error. The original admin user from install should have the role set but I've seen installs that neglect to do this. IIRC it was an installation from cPanel QuickInstall that did this last time I ran into it.

      There are System Settings that limit the number of failed logins, and then apply a default of 60 minutes time out. This is why you're seeing the blocked by administrator page. You can change this if needed. [ed. note: frogabog last edited this post 14 years, 2 months ago.]
        Frogabog- MODX Websites in Portland Oregon
        "Do yourself a favor and get a copy of "MODX - The Official Guide" by Bob Ray. Read it.
        Having server issues? These guys have MODX Hosting perfected - SkyToaster
        • 40833
        • 52 Posts
        Dansig Reply #3, 14 years, 2 months ago
        Thank you for the reply Frog, but please let me clarify. The problems I am having are for this site - modx.com. The login system doesn't accept my credentials, and the password recovery system doesn't work for me either.
          • 10208 ☆ A M B ☆
          • 1,780 Posts
          Frogabog Reply #4, 14 years, 2 months ago
          Ah, well that's a different case altogether. Sorry for the misunderstanding.
            Frogabog- MODX Websites in Portland Oregon
            "Do yourself a favor and get a copy of "MODX - The Official Guide" by Bob Ray. Read it.
            Having server issues? These guys have MODX Hosting perfected - SkyToaster
            • 41072
            • 4 Posts
            astrodaz2 Reply #5, 14 years, 1 month ago
            Did this to me too - am sure this is my 3rd, maybe 4th account now!
              • 18373 ☆ A M B ☆
              • 3,141 Posts
              Mark Hamstra Reply #6, 14 years, 1 month ago
              If you have login/password issues on MODX.com, best is to get in touch with [email protected].
                Mark Hamstra • Developer spending his days working on Premium Extras and a MODX Site Dashboard with the ability to remotely upgrade MODX and extras to make the MODX world a little better.

                Tweet me @mark_hamstra, check my infrequent blog at markhamstra.com, my slightly more frequent ramblings at MODX.today or see code at Github.
                • 33968
                • 863 Posts
                Lucas Reply #7, 14 years, 1 month ago
                I couldn't log in yesterday (and also a couple of times last week). Just assumed there were some changes being made or something up with the server.

                I haven't had to create new credentials though; logged in with no problems now.