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    • 40593
    • 2 Posts
    I forgot my Manager password and when I go to reset my password, I continuously receive the message "Activation key does not match"

    I've wiped the cache, cookies, tried a different browser, etc. but all to no avail. I've had to go through into the DB itself to edit the user_attributes to remove the block because I've attempted it so many times.

    This is a fresh install of 2.2.4-pl, I haven't even created any resources yet. This is a really big problem that may hold me back from using it in a production environment so if anyone has any suggestions or insight, that would be much appreciated.
      • 1343 ☆ A M B ☆
      • 2,213 Posts
      Try emptying the session table if you didn't already, then open it (activation link) in a private browser window. You can also reset the password manually: http://rtfm.modx.com/display/revolution20/Resetting+a+User+Password+Manually
        Patrick | Server Wrangler
        About Me: Website | Tweets |  MODX Hosting
        • 40593
        • 2 Posts
        Since it was a clean dev installation I just wiped the db and started over but this is going to be a nightmare to support for internal users if they forget their passwords. I'd rather not have to go into the db every time that happens.