My client cannot log into the manager with the user account i have provded him, he just returns to the login screen, but there are no unsuccessful login attempts showing up. He could login up until yesterday, I can still login using his account from here and the site is due to go live on Wednesday so obviously i am very concerned as i do not want him to lose confidence in me and Modx.
What are the possible causes of this? My own confidence is shaken somewhat as I have changed nothing regarding his role or permissions or anything and now he suddenly cannot login. He and the company use Internet Explorer 8. Would it be worth upgrading to 2.2.4pl at this late stage? I need a certain fix for this as he is a very busy man and I do not, as I say want him to lose faith at this critical juncture.
Anyone? This is really pretty urgent
-
☆ A M B ☆
- 24,524 Posts
If you can still log in using his credentials, it sounds more like an issue with his browser or system. Did he add a firewall or change any proxy or firewall settings on his computer or his office Internet connection?
He can try clearing his browser cache and cookies.
Well he cleared out his cookies the other day when it happened Susan, and that fixed the problem, but now it won't and he says he hasn't changed anything else. This is happening right two days before the deadline of the first big job I have done with revolution, and whilst I'm not panicking yet I am getting very concerned.
I solved it by persuading h im to install firefox on the company pc, and the deadline has been pushed back a couple of days. Thanks to both of you.
