2.2.0 Install broke manager and site. Reinstall just broke manager

12 Posts

stefanp_safilo Reply #1, 14 years, 9 months ago

Hello everyone,
I have an issue similar to this one:

https://forums.modx.com/thread/73462/2-2-0-install-issue---blank-manager#dis-post-408189

unfortunately, the steps that the modX support team provided in that case don't work for us.

Our site history:
had ModX 2.1.5 (~6000 pages)
developed a CMP to manage product catalog
upgraded to 2.2 and got manager errors like blank pages, no sidebar, cannot logout...
uninstalled (restored 2.1.5 backup)
upgraded packages
cleaned unused packages, deleted them and everything under /core/cache/ via FTP
reinstalled 2.2.0

This made the manager show up without sidebar and got a plenty of errors like (from Chrome console):

Resource interpreted as Other but transferred with MIME type undefined.
Resource interpreted as Other but transferred with MIME type undefined.
index.php:82 Uncaught ReferenceError: _ is not defined
modx.tree.directory.js:609 Uncaught ReferenceError: _ is not defined
index.php:1 Uncaught ReferenceError: _ is not defined
modx.localization.js:5 Uncaught ReferenceError: _ is not defined
utilities.js:17 Uncaught SyntaxError: Unexpected token [
modx.js:778 Uncaught TypeError: Cannot read property 'id' of undefined
modx.grid.user.recent.resource.js:12 Uncaught ReferenceError: _ is not defined

Naturally, cleaning cache manually does not help in any way...

Any clues about where to look?

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BobRay Reply #2, 14 years, 9 months ago

The first thing to try is turning off the compress_js and compress_css System Settings.

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3,112 Posts

goldsky Reply #3, 14 years, 9 months ago

These two things need to be set as 0 for the default settings.
Not otherwise.

They make more trouble than solution.

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36 Posts

DragoslaV Reply #4, 14 years, 8 months ago

I have exactly the same problem even with compress_js & _css off. Also the OP also turned this off before posting (because there is no "-min" suffix in his log)

Maybe the OP can confirm this:
Do you work in a sub-directory?

Because I'm having issues with the path to the 2 JS files generated with PHP:

Source of the manager:

<script src="/site/manager/assets/modext/core/modx.js" type="text/javascript"></script>

<script src="/connectors/lang.js.php?ctx=mgr&topic=topmenu,file,resource,welcome,configcheck&action=" type="text/javascript"></script>
<script src="/connectors/layout/modx.config.js.php?action=&wctx=mgr" type="text/javascript"></script>

Notice that the 2 files are missing the path "site/" while all other paths do have this prefix.

In case you do have the same problem as mine, here is the fix:
1) Open your config.inc.php
2) Go to line 35 with the variable $modx_connectors_url
3) Add the sub-direcoty as prefix

$modx_connectors_url= '/connectors/';

into

$modx_connectors_url= '/site/connectors/';

[ed. note: DragoslaV last edited this post 14 years, 8 months ago.]

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12 Posts

stefanp_safilo Reply #5, 14 years, 8 months ago

Thanks, but we run the site in the docroot and all paths are ok in the config.

36 Posts

DragoslaV Reply #6, 14 years, 8 months ago

To bad

What is the path in the source of the manager of the 2 .js.php files??

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12 Posts

stefanp_safilo Reply #7, 14 years, 8 months ago

Quote from: BobRay at Jan 20, 2012, 10:48 PM

The first thing to try is turning off the compress_js and compress_css System Settings.

---------------------------------------------------------------------------------------------------------------
PLEASE, PLEASE specify the version of MODX you are using . . . PLEASE!
MODx info for everyone: http://bobsguides.com/MODx.html

This didn't change anything. The problem seems to affect this file:
/connectors/lang.js.php?ctx=mgr&topic=topmenu,file,resource,welcome,configcheck&action=

which is always blank. I checked to see what's happening, and it seems that it's blank because of the following lines in /connectors/index.php (around line 35):

if (defined('MODX_REQP') && MODX_REQP === false) {
} else if (!$modx->context->checkPolicy('load')) {
    @session_write_close();
    die();
}

Any other suggestions? BTW, what does these line mean? BTW again, is it normal to have to dig so deep in code just to get to know what is going on, wouldn't it be better to have a nice, polite error message instead of a brutal, useless "die()"? [ed. note: stefanp_safilo last edited this post 14 years, 8 months ago.]

36 Posts

DragoslaV Reply #8, 14 years, 8 months ago

Are there any errors within your php error log??
Seems to me the php is generating an error..

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12 Posts

stefanp_safilo Reply #9, 14 years, 8 months ago

Quote from: DragoslaV at Jan 30, 2012, 04:35 AM

Are there any errors within your php error log??
Seems to me the php is generating an error..

No clues. There are plenty of these errors in MODx error log:

[2012-01-30 02:06:51] (ERROR @ /index.php) Error HY000 executing query: SELECT `modChunk`.`id` AS `modChunk_id`, `modChunk`.`source` AS `modChunk_source`, `modChunk`.`property_preprocess` AS `modChunk_property_preprocess`, `modChunk`.`name` AS `modChunk_name`, `modChunk`.`description` AS `modChunk_description`, `modChunk`.`editor_type` AS `modChunk_editor_type`, `modChunk`.`category` AS `modChunk_category`, `modChunk`.`cache_type` AS `modChunk_cache_type`, `modChunk`.`snippet` AS `modChunk_snippet`, `modChunk`.`locked` AS `modChunk_locked`, `modChunk`.`properties` AS `modChunk_properties`, `modChunk`.`static` AS `modChunk_static`, `modChunk`.`static_file` AS `modChunk_static_file`, `Source`.`id` AS `Source_id`, `Source`.`name` AS `Source_name`, `Source`.`description` AS `Source_description`, `Source`.`class_key` AS `Source_class_key`, `Source`.`properties` AS `Source_properties`, `Source`.`is_stream` AS `Source_is_stream` FROM `modx_site_htmlsnippets` AS `modChunk` LEFT JOIN `modx_media_sources` `Source` ON `modChunk`.`source` = `Source`.`id` WHERE `modChunk`.`name` = ? ORDER BY `modChunk`.`id` ASC - Array
(
[0] => HY000
[1] => 2006
[2] => MySQL server has gone away
)

But none of them seem related to manager actions.

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24,524 Posts

sottwell Reply #10, 14 years, 8 months ago

Actually those errors indicate an overloaded MySQL server that cannot return the queries needed to perform the manager actions.

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