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    • 36630
    • 3 Posts
    Hello.

    I am hosted on fatcow.com, I installed modx (2.0.6-pl) via simplescripts.com from the fatcow control panel. I have been trying to upgrade to 2.1.1-pl (or better if possible) manually since simplescripts does not offer it. I chatted with fatcow's 'customer support', but they were no help at all, and basically just said 'we only support what version is on simplescripts.

    Here is where I currently am. I've cleaned the cache in the modx manager, made sure friendly urls was off and logged out. I then downloaded modx-2.1.1-pl.zip (traditional) and uploaded the zip to the fatcow server, extracted it via the control panel in fatcow (not cpanel), moved all the content of that extracted zip to the root (where all the 2.0.6 files were), went to /setup and got the '503 Error - Site Temporarily Unavailable'.

    I tried to see if there was any help online and also tried a few things. i updated the php.ini file (which is what it is currently):

    ;;;;;;;;;;;;;;;;;;;
    ; Resource Limits ;
    ;;;;;;;;;;;;;;;;;;;
    
    max_execution_time = 300     ; Maximum execution time of each script, in seconds
    max_input_time = 60	; Maximum amount of time each script may spend parsing request data
    memory_limit = 64M      ; Maximum amount of memory a script may consume (8MB)


    uncommented and added the directory path (path_to_home_directory is the correct path, i omitted it here):
    session.save_path = "/path_to_home_directory"


    ...

    then with other attempts i did the following...deleted the .htaccess file, tried again with nothing in the .htaccess file (returned an internal error on the page..not like the pink modx 500 or 503 error page), and then i tried to put the ht.access file that came with release and renamed it .htaccess with the default values. and i'm getting the 503 Error page.

    What am I doing wrong? I haven't found much help online, and figured I'd just ask in the forums here to see if anyone can help...i'm DESPERATE to get this fixed ASAP.

    THANKS FOR ANY HELP AT ALL!!!

    Patiently waiting for any advice smiley

    - Noooob [ed. note: noooob last edited this post 15 years, 1 month ago.]
      • 1343 ☆ A M B ☆
      • 2,213 Posts
      Could you tell us more about the fatcow server configuration? apache/php/mysql versions and such?
        Patrick | Server Wrangler
        About Me: Website | Tweets |  MODX Hosting
        • 36630
        • 3 Posts
        Configuration for www.fatcow.com

        CGI Active
        Document Root ---xxxxxxxx--
        FrontPage Extensions No
        Logs ---xxxxxxxx--
        Platform Type: Debian
        MySQL Version : MySQL Version 5.0.77
        Perl Version : Perl 5.8.8
        PHP Version: PHP 5.2.2
        Path to SendMail : Sendmail /usr/sbin/sendmail
        Path to Perl : Perl Path /usr/bin/perl
        Path to PHP : PHP Path /usr/local/bin/php

        there is a bunch of installed perl and pear modules as well.

        Platform Type: Debian
        MySQL Version: 5.0.77
        Perl Version: 5.8.8
        PHP Version: 5.2.12

          • 1343 ☆ A M B ☆
          • 2,213 Posts
          It sounds like there is a file not being updated properly that is causing the problem. If you would like I can check into the problem further tomorrow and see if I can't get it fixed for you. Shoot me an email patrick at skytoaster.com we can go from there.
            Patrick | Server Wrangler
            About Me: Website | Tweets |  MODX Hosting