On March 26, 2019 we launched new MODX Forums. Please join us at the new MODX Community Forums.
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  • When making support requests, please make sure to provide information about your web server and your client machine:

    Web Server:

    • PHP version and how it’s running (suexec, mod_php, CGI, etc.)
    • Apache or IIS version
    • Operating System and version


    Database:

    • MySQL version
    • List of any tables over 1MB in size


    MODx:

    • Version
    • Any changes you’ve made
    • Any snippets you’re running on the page that is not working properly
    • Any plugins you’re running


    Browser/Client:

    • Browser name and version
    • Operating System and version


    This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.

    Further, if you’re seeing problems with snippets not seeming to work right, make sure you’re enclosing parameters in back-tics, not single-quotes. On US-English keyboards that’s the key typically found at the top-left of the number row: `

    Thanks!

      Ryan Thrash, MODX Co-Founder
      Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me