We launched new forums in March 2019—join us there. In a hurry for help with your website? Get Help Now!
  • When making support requests, please make sure to provide information about your web server and your client machine:

    Web Server:

    • PHP version and how it’s running (suexec, mod_php, CGI, etc.)
    • Apache or IIS version
    • Operating System and version


    • MySQL version
    • List of any tables over 1MB in size


    • Version
    • Any changes you’ve made
    • Any snippets you’re running on the page that is not working properly
    • Any plugins you’re running


    • Browser name and version
    • Operating System and version

    This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.

    Further, if you’re seeing problems with snippets not seeming to work right, make sure you’re enclosing parameters in back-tics, not single-quotes. On US-English keyboards that’s the key typically found at the top-left of the number row: `


      Ryan Thrash, MODX Co-Founder
      Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me