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    • 29109
    • 2 Posts
    im trying to install the chat but im getting this error message:

    Warning: require_once(<...>/assets/snippets/phpfreechat/src/phpfreechat.class.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/s/y/q/syqel/html/new/manager/includes/document.parser.class.inc.php(769) : eval()’d code on line 1

    Fatal error: require_once() [function.require]: Failed opening required ’<...>/assets/snippets/phpfreechat/src/phpfreechat.class.php’ (include_path=’/home/content/s/y/q/syqel/html/new/manager/includes/’) in /home/content/s/y/q/syqel/html/new/manager/includes/document.parser.class.inc.php(769) : eval()’d code on line 1

    any thoughts?
      • 25663 MODX Staff
      • 12,272 Posts
      permissions or missing file
        Ryan Thrash, MODX Co-Founder
        Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me
        • 22232
        • 5 Posts
        I have the same problem:

        phpFreeChat cannot be initialized, please correct these errors:

        /manager/includes/document.parser.class.inc.php(769) : eval()’d code doesn’t exist


        I know its not a permissions or missing file problem because I can run phpfreechat directly by goint to http://mysiteexample.com/assets/snippets/phpfreechat

        It works fine as a stand alone. Something is occuring in the snippet function. I know the snippet says it works with modx 9.5 and I am running 9.63? Is there something that changed between those versions that would cause this?