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Random blank pages.

    • 26503
    • 620 Posts
    Sean Kimball Reply #1, 16 years, 3 months ago

    I get random blank pages in the admin every 20 clicks or so...

    here are the errors I get if I tail the error log, 

    [Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Warning:  include_once(quotes_stripper.inc.php) [<a href='function.include-once'>function.include-once</a>]: failed to open stream: No such file or directory in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 92, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree
[Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Warning:  include_once() [<a href='function.include'>function.include</a>]: Failed opening 'quotes_stripper.inc.php' for inclusion (include_path='.:') in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 92, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree
[Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Warning:  include_once(config.inc.php) [<a href='function.include-once'>function.include-once</a>]: failed to open stream: No such file or directory in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 130, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree
[Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Warning:  include_once() [<a href='function.include'>function.include</a>]: Failed opening 'config.inc.php' for inclusion (include_path='.:') in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 130, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree
[Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Warning:  include_once(document.parser.class.inc.php) [<a href='function.include-once'>function.include-once</a>]: failed to open stream: No such file or directory in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 133, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree
[Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Warning:  include_once() [<a href='function.include'>function.include</a>]: Failed opening 'document.parser.class.inc.php' for inclusion (include_path='.:') in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 133, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree
[Tue Jul 06 10:34:10 2010] [error] [client 70.53.84.159] PHP Fatal error:  Class 'DocumentParser' not found in /var/www/vhosts/bigblock.ca/subdomains/modx/httpdocs/manager/index.php on line 134, referer: http://modx.bigblock.ca/manager/index.php?a=1&f=tree



    - this is a fresh default install

    How do I fix this?

    -sean



      *** Not just websites, we also create signage, banners, print, trade show displays and more! ***

      Sean Kimball CLP, CLS.
      Technical Director / Sr. Developer | BigBlock Studios
      ._______________________________________________.
      Bigblock Studios http://www.bigblockstudios.ca Web site design & development.
      27-1300 King Street East. Box 167 Oshawa, Ontario L1H8J4 Canada.
      phone/fax: 905-426-5525
      • 7914
      • 137 Posts
      dowhatnow Reply #2, 16 years, 3 months ago
      It’s probably not related, but depending on your hosting environment (I’m using Rackspace Cloud) you may have to add a few lines to your .htaccess file.

      I wasn’t getting blank pages - I could tell it was a session/cookie problem but the behavior was really odd.

      A big thanks to Susan for this post, here is what fixed my worries.

      First, create a folder "sessions" or whatever you want, then paste the full server path to that new folder in the .htaccess file

      # Write the sessions into a directory specific to the server instance
#php_value session.save_path      /full/server/path/to/your/new/folder/sessions/
#php_value session.gc_maxlifetime 28800


      Sorry if this is no help. undecided
        • 26503
        • 620 Posts
        Sean Kimball Reply #3, 16 years, 3 months ago
        If it were session related the user should be getting logged out continually

        tried it anyway, nope did not work.

        I sent in a bug report...

        on the bright side it appears to get worse the longer you are logged in.... sad

        -sean
          *** Not just websites, we also create signage, banners, print, trade show displays and more! ***

          Sean Kimball CLP, CLS.
          Technical Director / Sr. Developer | BigBlock Studios
          ._______________________________________________.
          Bigblock Studios http://www.bigblockstudios.ca Web site design & development.
          27-1300 King Street East. Box 167 Oshawa, Ontario L1H8J4 Canada.
          phone/fax: 905-426-5525
          • 22303 MODX Staff
          • 10,725 Posts
          opengeek Reply #4, 16 years, 3 months ago
          You need to provide environment information. Random problems like this are generally a result of your hosting environment and nothing at all to do with MODx.
            Jason Coward
            Chief Architect @ MODX
            http://www.jasoncoward.com | http://twitter.com/drumshaman | https://github.com/opengeek
            • 26503
            • 620 Posts
            Sean Kimball Reply #5, 16 years, 3 months ago


            sure - specifically what information?
              *** Not just websites, we also create signage, banners, print, trade show displays and more! ***

              Sean Kimball CLP, CLS.
              Technical Director / Sr. Developer | BigBlock Studios
              ._______________________________________________.
              Bigblock Studios http://www.bigblockstudios.ca Web site design & development.
              27-1300 King Street East. Box 167 Oshawa, Ontario L1H8J4 Canada.
              phone/fax: 905-426-5525
              • 26503
              • 620 Posts
              Sean Kimball Reply #6, 16 years, 3 months ago
              did a fresh news install of this and still getting the same problem ...

              any help here?

              -sean
                *** Not just websites, we also create signage, banners, print, trade show displays and more! ***

                Sean Kimball CLP, CLS.
                Technical Director / Sr. Developer | BigBlock Studios
                ._______________________________________________.
                Bigblock Studios http://www.bigblockstudios.ca Web site design & development.
                27-1300 King Street East. Box 167 Oshawa, Ontario L1H8J4 Canada.
                phone/fax: 905-426-5525
                • 28042 ☆ A M B ☆
                • 24,524 Posts
                sottwell Reply #7, 16 years, 3 months ago
                What version of PHP? What version of MySQL (client and server)? What operating platform (windows, linux) what web server (IIS, Apache)
                  Studying MODX in the desert - http://sottwell.com
                  Tips and Tricks from the MODX Forums and Slack Channels - http://modxcookbook.com
                  Join the Slack Community - http://modx.org
                  • 26503
                  • 620 Posts
                  Sean Kimball Reply #8, 16 years, 3 months ago
                  Got it solved [I think - at least hasn’t happened again today]

                  I had to specify the open_basedir & include_path in the virtualhost config, for seom odd reason the include path was starting with a .:: instead of .:

                  seems to be working now.

                  -sean
                    *** Not just websites, we also create signage, banners, print, trade show displays and more! ***

                    Sean Kimball CLP, CLS.
                    Technical Director / Sr. Developer | BigBlock Studios
                    ._______________________________________________.
                    Bigblock Studios http://www.bigblockstudios.ca Web site design & development.
                    27-1300 King Street East. Box 167 Oshawa, Ontario L1H8J4 Canada.
                    phone/fax: 905-426-5525
                    • 12982
                    • 28 Posts
                    inscriptible Reply #9, 16 years, 3 months ago
                    hi, but you can detail how solved the problem?
                      • 26503
                      • 620 Posts
                      Sean Kimball Reply #10, 16 years, 3 months ago
                      Quote from: inscriptible at Jul 19, 2010, 07:05 PM

                      hi, but you can detail how solved the problem?

                      Basically some php/apache configurations don’t seem to be able to ’catch’ the include path on every request - not sure why or how, if this is the case [mediatemple DV] then you need to specify the include path and open base dir.

                      <IfModule mod_php5.c>
php_admin_flag engine on
php_admin_flag safe_mode off
php_admin_value open_basedir "/var/www/vhosts/xxx.com/httpdocs:/tmp:/var/www/vhosts/xxx.com/httpdocs:/var/www/vhosts/xxx.com/httpdocs"
php_admin_value include_path ".:/var/www/vhosts/xxx.com/httpdocs/app/code/local:/var/www/vhosts/xxx.com/httpdocs/app/code/community:/var/www/vhosts/xxx.com/httpdocs/app/code/core:/var/www/vhosts/xxx.com/httpdocs/lib:"
</IfModule>


                      I’m pretty sure you can only specify these in the apache config - won’t be able to use an .htaccess - check the php docs for complete info.

                      -sean
                        *** Not just websites, we also create signage, banners, print, trade show displays and more! ***

                        Sean Kimball CLP, CLS.
                        Technical Director / Sr. Developer | BigBlock Studios
                        ._______________________________________________.
                        Bigblock Studios http://www.bigblockstudios.ca Web site design & development.
                        27-1300 King Street East. Box 167 Oshawa, Ontario L1H8J4 Canada.
                        phone/fax: 905-426-5525