Anybody knows about good outbound call center management software written in php/mysql (LAMP environment), preferably opensource, but other links are also welcome.
That’s a really broad description of requirements. Do they need to manage billing? Do they need to have a dialer? What types of reports? Does it need to interface with a phone system? What is the phone system? How many employees in the call center ... and the questions go on and on and on.
Telephony is an incredibly complex and mission critical piece of infrastructure ... and not one to be muddled with much at all unless you REALLY have a lot of hands on experience.
MODX Staff