You’ll need to inquire with your host if they support mod_rewrite. If they do, you need to update the htaccess file in the root of your MODx install to match your environment which your host should also be able to assist you with. Otherwise, when making support requests, please make sure to provide information about your web server and your client machine:
Web Server:
- PHP version and how it’s running (suexec, mod_php, CGI, etc.)
- Apache or IIS version
- Operating System and version
Database:
- MySQL version
- List of any tables over 1MB in size
MODx:
- Version
- Any changes you’ve made
- Any snippets you’re running on the page that is not working properly
- Any plugins you’re running
Browser/Client:
- Browser name and version
- Operating System and version
This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.
Further, if you’re seeing problems with snippets not seeming to work right, make sure you’re enclosing parameters in back-tics, not single-quotes. On US-English keyboards that’s the key typically found at the top-left of the number row: `
Thanks!