We launched new forums in March 2019—join us there. In a hurry for help with your website? Get Help Now!
    • 161
    • 13 Posts
    In the MODx Manager, under "Resources – Manage Files", you cannot "drill down" to open the file folders. When you click on a file folder, nothing happens. Is there a fix for this?
      • 25663 MODX Staff
      • 12,272 Posts
      When making support requests, please make sure to provide information about your web server and your client machine:

      Web Server:

      • PHP version and how it’s running (suexec, mod_php, CGI, etc.)
      • Apache or IIS version
      • Operating System and version


      Database:

      • MySQL version
      • List of any tables over 1MB in size


      MODx:

      • Version
      • Any changes you’ve made
      • Any snippets you’re running on the page that is not working properly
      • Any plugins you’re running


      Browser/Client:

      • Browser name and version
      • Operating System and version


      This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.

      Further, if you’re seeing problems with snippets not seeming to work right, make sure you’re enclosing parameters in back-tics, not single-quotes. On US-English keyboards that’s the key typically found at the top-left of the number row: `

      Thanks!
        Ryan Thrash, MODX Co-Founder
        Follow me on Twitter at @rthrash or catch my occasional unofficial thoughts at thrash.me
        • 161
        • 13 Posts
        Web Server
        PHP
        libapache2-mod-php5 5.2.4-2ubuntu5.6 K-O server-side, HTML-embedded scripting language (apache 2 module)
        php5-common 5.2.4-2ubuntu5.6 P-T Common files for packages built from the php5 source
        php5-gd 5.2.4-2ubuntu5.6 P-T GD module for php5
        php5-mcrypt 5.2.3-0ubuntu1 P-T MCrypt module for php5
        php5-mysql 5.2.4-2ubuntu5.6 P-T MySQL module for php5

        Apache version 2.2.8

        Ubuntu Linux 8.04.2

        Database

        MySQL version 5.0.51

        No tables over 1MD in the MODX database
          • 161
          • 13 Posts
          I did not install MODx, someone else did and then disappeared and left us hanging. So here’s the info to the best of my knowledge:

          MODx: Version 0.9.6.3
          Any changes you’ve made: None that I know of
          Any snippets you’re running on the page that is not working properly: None that I know of
          Any plugins you’re running: Quickedit?

          Browser/Client: IE6, IE7, Opera, Chrome, Firefox, we use them all
            • 28042 ☆ A M B ☆
            • 24,524 Posts
            Windows server or Linux? What version of PHP? Some kind of security engine like suhosin running? Sounds like a security/permissions issue.
              Studying MODX in the desert - http://sottwell.com
              Tips and Tricks from the MODX Forums and Slack Channels - http://modxcookbook.com
              Join the Slack Community - http://modx.org
              • 161
              • 13 Posts
              Linux Server, PHP5, no suhosin engine running
                • 28042 ☆ A M B ☆
                • 24,524 Posts
                Check the individual manager user’s settings, there may be something there. It still sounds like a permissions issue; these folders don’t have "world-execute" permissions maybe. It’s hard to say, really, without being actually able to see what’s happening (at least for me; I work better hands-on than theoretically).
                  Studying MODX in the desert - http://sottwell.com
                  Tips and Tricks from the MODX Forums and Slack Channels - http://modxcookbook.com
                  Join the Slack Community - http://modx.org