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    • 37909
    • 153 Posts
    Hi!

    After the step "Install Options", choosing option "Upgrade Existing Install", then "Error 503" : Site temporarily unavailable.

    What I forgot?

    This question has been answered by neoziox. See the first response.

      • 36582
      • 463 Posts
      First thing I'd do is check permissions, clear cache and check your php version
        Web site design in Nottingham UK by Chris Fickling http://www.chrisficklingdesign.co.uk
        • 37909
        • 153 Posts
        √ Permissions files 644 and 755 for folders.
        √ Cache of my broswer: clear
        √ It was 7.1 -> I change to 7.0 (recommandation of https://modx.com/download)

        Still 503

        If I choose "Advanced Upgrade Install", the "→ Test database server connection and view collations." link doesn't work. :/
          • 38783
          • 571 Posts
          Are you upgrading manually, or are you using Bob Rays UpgradeMODX 1.5.5-pl? https://modx.com/extras/package/upgrademodx
            If I help you out on these forums I would be very grateful if you would consider rating me on Trustpilot: https://uk.trustpilot.com/review/andytough.com

            email: [email protected] | website: https://andytough.com
            • 37909
            • 153 Posts
            Manually. You think that I should use the BobRay's tool?
              • 38783
              • 571 Posts
              It won't necessarily solve your problem, but it is easier to use. If you are making any mistakes when doing it manually (which is what I usually do!) then using Bobs tool rules that out. When running it you will be asked to specify the path to the core folder (if you have moved it). Whilst it is running you will get a 503 error if you try to visit the site, but that should go away once the update is complete. As always, make a backup first.
                If I help you out on these forums I would be very grateful if you would consider rating me on Trustpilot: https://uk.trustpilot.com/review/andytough.com

                email: [email protected] | website: https://andytough.com
                • 37909
                • 153 Posts
                I deleted all files and uploaded again. In fact, just after uploading, without setup step, I already have a 503 error. So, what's wrong?

                I cannot go to the Manager too. I can do the first two steps of the setup (my initial post but I didn't realize yet that the site itself was a 503 error).
                  • 38783
                  • 571 Posts
                  Are the permissions for files and folders set correctly? Probably 755 for folders and 644 or 664 for files.
                    If I help you out on these forums I would be very grateful if you would consider rating me on Trustpilot: https://uk.trustpilot.com/review/andytough.com

                    email: [email protected] | website: https://andytough.com
                    • 37909
                    • 153 Posts
                    Indeed, 755 for folders and 644 for files.
                      • 37909
                      • 153 Posts
                      Any clue? Please. I'm lost.

                      I cannot access to the website: Site temporarily unavailable. I just uploaded files inside /www/ like this:
                      /www/all-folders-here-except-core/
                      and /www/core/
                      Then, I uploaded this:
                      /www/all-folders-here-except-core/assets/
                      /www/core/components/
                      Finally, I modify files config.inc.php:
                      /www/all-folders-here-except-core/config.inc.php
                      /www/all-folders-here-except-core/connectors/config.inc.php
                      /www/all-folders-here-except-core/manager/config.inc.php
                      /www/core/config/config.inc.php
                      And updated all informations for the last one.

                      But I have Site temporarily unavailable. What I forgot? [ed. note: neoziox last edited this post 5 years, 8 months ago.]