New MODX Cloud Creation - No Location (Data Center) Available

Hello All,

I tried to search for a solution on this but could not find one. My apologies if there was already a post about it.

I just created a MODX cloud account and have the "pro" account level. After account creation, I logged onto the dashboard and tried to create a new cloud. However, the "Location" input is blank and it will not allow me to select anything. When I click on it after the page loads, there is a "loading" prompt that appears for ~1 second and then disappears but nothing happens. I've sent in a ticket and I've also attached a screen shot to this post (the location error has a red border).

Any help/feedback is appreciated.

I've forwarded your question to Jay. He should answer soon.

FYI, the screenshot function of the forums doesn't work. You have to put the image somewhere else and link to it.

Quote from: BobRay at Feb 17, 2018, 10:44 PM

I've forwarded your question to Jay. He should answer soon.

FYI, the screenshot function of the forums doesn't work. You have to put the image somewhere else and link to it.

Thanks a lot. Also, thanks for the info on the screenshot.

Still the same problem. No location available.

Quote from: BobRay at Feb 17, 2018, 10:44 PM

FYI, the screenshot function of the forums doesn't work. You have to put the image somewhere else and link to it.

I don't know who fixed it, but screen shots are now working again on the forum! thank you to whoever it was.

Quote from: andytough at Jun 27, 2018, 07:15 AM

Quote from: BobRay at Feb 17, 2018, 10:44 PM

FYI, the screenshot function of the forums doesn't work. You have to put the image somewhere else and link to it.

I don't know who fixed it, but screen shots are now working again on the forum! thank you to whoever it was.

Jay Gilmore says: It turns out it was a misconfigured CDN and Garry Nutting got it sorted.

Quote from: jussimakela at Jun 27, 2018, 05:15 AM

Still the same problem. No location available.

Probably best to reach out to the MODX Cloud support directly. There's a help/context widget in the bottom right of the dashboard.

Quote from: jhorner at Feb 17, 2018, 10:25 PM

Hello All,

I tried to search for a solution on this but could not find one. My apologies if there was already a post about it.

I just created a MODX cloud account and have the "pro" account level. After account creation, I logged onto the dashboard and tried to create a new cloud. However, the "Location" input is blank and it will not allow me to select anything. When I click on it after the page loads, there is a "loading" prompt that appears for ~1 second and then disappears but nothing happens. I've sent in a ticket and I've also attached a screen shot to this post (the location error has a red border).

Any help/feedback is appreciated.

Happened to me too, reach out to the MODX support team and they will fix it for you.

Preparing to Move the Site
Creating a New Cloud Using a Backup of the Site You are Moving
Setting Up Custom Domain(s) on the New Cloud
Migrate Your Web Rules
Point DNS A Record at New Cloud IP
Cleaning Up the Origin Site