Why is chunk not saving?

Hi, I've got a website working. But I'm trying to update a specific chunk. When I update it, it saves fine. But once I leave the page and come back, it reverts back to previous version.

Any ideas?

Thanks!

is it maybe a static chunk?

Issues with mod security on your server can sometimes cause issues like this I've found.

Quote from: Bruno17 at Dec 14, 2017, 12:19 PM

is it maybe a static chunk?

Nope, doesn't seemt o be a static chunk. The option is not ticked.

Quote from: lkfranklin at Dec 14, 2017, 03:13 PM

Issues with mod security on your server can sometimes cause issues like this I've found.

I'm inheriting a few ModX websites from the previous developer, and I'm not too familiar with them. But it seems like he used the same chunk in all of the other sites. And this same situation happens to all of the other sites using this chunk. So he did something special to them.. just need to find what and where.

If all sites are being hosted on the same server then it could still be the mod security setting with the server.

Are there any Syntax Checker plugins installed? I have had a problem with these incorrectly rejecting valid code but not giving any warning about it.

Try emptying the chunk (saving the content somewhere else) and just putting something simple like this in the content field:



If that saves correctly it's almost certainly mod_security objecting to something in the content.

You can try bringing back parts of the content one at a time to zero in on the content that's triggering mod_security.

When a particular chunk, resource, or template won't save but others will, at least nine times out of ten the problem is mod_security.

Quote from: BobRay at Dec 15, 2017, 08:21 PM

Try emptying the chunk (saving the content somewhere else) and just putting something simple like this in the content field:

<p>Hello</p>

If that saves correctly it's almost certainly mod_security objecting to something in the content.

You can try bringing back parts of the content one at a time to zero in on the content that's triggering mod_security.

When a particular chunk, resource, or template won't save but others will, at least nine times out of ten the problem is mod_security.

I did that, but for some reason it reverted back to previous version of the chunk. Pretty much cleared the chunk and added <p>Hello</p>. Navigtaed away, went back to the chunk and everything was reverted.

Try manually deleting all files in the core/cache directory and then saving the simplified chunk again.

Is there anything in the MODX Error log?

It's rare, but sometimes saving is messed up by a mismatch in the date/timezone setting, though that would usually affect more than one chunk.

You can also try cutting and pasting the content of the problem chunk into a new one.