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    • 53648
    • 15 Posts
    Hello There

    Hope you are doing great
    Upload to Users ->users subfolder folder tree is displaying alpha order can you please let me know how we can do it
    [ed. note: baljit last edited this post 9 years ago.]
      • 17301
      • 932 Posts
      Hi Baljit,

      Could you explain a little more on what it is you're trying to do? It sounds like you have a folder called users that you're trying to upload to? Where is that folder placed in your webroot? Are there subfolders within it? Is everything manually uploaded via FTP or is it done through the a TV/Filemanager or generated somehow?

      Also the image attachment doesn't seem to be working could you perhaps upload it here http://imgur.com/ and link us to it please.

      Thanks,
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        • 53648
        • 15 Posts
        Hello There
        Thank you quick reply we are using userfiles folder when user registration on site automatically created folder from username and some days its working fine we have clear cache upload folder tree structure, not displaying in manager please refer http://imgur.com/a/Kf2fb

        Everything uploads from admin side when creating user automatically create folder name of the user but some issue folder not creating automatically.

        http://imgur.com/a/3YILh
        http://imgur.com/a/MAH8y
          • 17301
          • 932 Posts
          Thanks for clarifying. When a user registers are the folders still created ok when you check in an FTP client? And just not displaying properly in the manager? Or are the folders just sometimes being created and sometimes not?

          Could you clear your log file, try to register and then paste the contents of the error log please? It should hopefully shed some light on why it can't create the folders/files.

            ■ email: [email protected] | ■ website: https://alienbuild.uk

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            • 53648
            • 15 Posts
            Hello There

            We have created new account but not create folder because tree structure not working on manager we cannot see and we are not sure folder created or not and we have deleted cache/log but when create new user not be created log files again .Can you please help me we have already spend 2 days on this task
              • 17301
              • 932 Posts
              Sorry Baljit, could you upload again to Imgur please? Image isn't working. Or just paste the error log here.

              Thanks,
                ■ email: [email protected] | ■ website: https://alienbuild.uk

                The greatest compliment you can give back to us, is to spend a few seconds leaving a rating at our trustpilot: https://uk.trustpilot.com/review/alienbuild.uk about the service we provided. We always drop mention of services offered by businesses we've worked with in the past to those of interest.
                • 53648
                • 15 Posts
                We have deleted error log.we have created new user but error log have not created
                  • 53648
                  • 15 Posts
                  Hello There

                  Please refer following link
                  http://imgur.com/a/Kf2fb
                    • 17301
                    • 932 Posts
                    Ok, so from what I gather everything is working fine the folders are being created fine it's just not showing in this extras file browser? I assume its also showing correctly in the MODX file manager if you browse to it. Everything works and exists its just a display issue. Unfortunately there's not much I can suggest other than checking the console for javascript errors and trying it in another browser.

                    Failing that then I would say to contact the developer of the extra
                    http://www.virtudraft.com/contact.html

                      ■ email: [email protected] | ■ website: https://alienbuild.uk

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                      • 38783
                      • 571 Posts
                      The permissions on your userfiles folder is 755.

                      My installation of MODX creates new folders with these permissions.

                      However, when I allowed Upload to Users CMP 1.1.1-pl to create the userfiles folder itself it set the permissions of this folder and all its children to 775, which give the group write access to the folder.

                      So perhaps setting the permissions of userfiles and all sub folders already created to 775 would help?
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