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    • 53518
    • 5 Posts
    Hi - I inherited a MODx Revolution installation (version 2.4.0) running on PHP 5.6 and we are having issues with the site not working.

    Before getting into anything else, I was wondering if this is a combo that's supposed to work. Can anyone confirm?

    The only information I could find is a somewhat vague info in the documentation ("5.33 and higher") and one post here in the forum by a someone saying that it runs on his machine (except for a blank system info).

    Thanks for any input!
      • 3749
      • 24,544 Posts
      Yes, that should definitely work.

      Can you give more specific information about what you mean by "not working"?
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        • 53518
        • 5 Posts
        Hi BobRay - Saw your name many times when researching possible solutions, and appreciate your engagement (also on my other post).

        "not working" means HTTP Error 500. I cannot even get into the MODx manager.

        ... and I'm setting up a new installation just now on one of my other hosting sites. If I can get that to work, I'm gone from that company.

        Thanks
          • 3749
          • 24,544 Posts
          The first thing to try is deleting all files in the core/cache folder and visiting the site with your browser in private or incognito mode, but it sounds like you may not have that option.

          Repairing all tables in the DB is another thing to try.

          In my experience, about 90% of 500 errors are caused by an issue in .htaccess, though that typically doesn't affect the Manager.

          Another possibility is an older plugin that's causing trouble. If you have access to the DB, you can disable all plugins in the modx_site_plugins table (put a 1 in the 'disabled' field).

          If the core/cache directory is truly missing (and I can't imagine how that could happen), MODX would try to create it and possibly crash with a 500 error when that failed.

          In light of that, you might want to just ask the host to create an empty core/cache directory and make sure it's writable by PHP.

          I applaud you for leaving. I would never host with a company that didn't provide cPanel access (or a host owned by EIG). For future reference: https://bobsguides.com/modx-friendly-hosts.html
            Did I help you? Buy me a beer
            Get my Book: MODX:The Official Guide
            MODX info for everyone: http://bobsguides.com/modx.html
            My MODX Extras
            Bob's Guides is now hosted at A2 MODX Hosting