Commercial Support is a huge and great resource

[Note: I’ve edited this post because the Subject conveyed the wrong impression - everything was taken care of and I would recommend Commercial Support for anyone who needs it! Please be sure to read my final post.]

I just paid for a one-time help account, which all went through fine, got my email with link, clicked the link, then went to sign in, and got a message my login was incorrect. I entered by email, and asked for a password re-send, and got a message that no such user exists.

Now I can’t get back in -can’t get anywhere!

I’m having a very bad moment right now and was hoping this would save my neck, but it’s of no use to me - I can’t get past the entry window using the email I signed up with. Just wanted to let someone know.

Your account must first be activated in the system, which now it has been.

Didn’t want to leave this thread in a negative place...

Commercial support mechanics got straightened out (thank you!). Support is super helpful, pleasant, friendly, and (most importantly) knowledgeable and understanding. Good stuff.

Stress level now markedly reduced!
Wendy

I searched in google. And it’s a really big surprise. http://www.google.com/search?hl=en&q=Commercial+Support&btnG=Google+Search&aq=f&oq=