First, edit the plugin and check the Plugin Disabled checkbox. If it's checked, uncheck it and save the plugin. If that's not it, look on the System Events tab (while still editing the plugin). See if it's connected to any events. If not, it's never running.
It is not deactivated and this event is checked:
OnLoadWebDocument
Is there anything in the MODX Error Log?
No nothing i can see. Any more ideas? Or can i provide credentials so you can check on the site?
Sorry, I'm stumped. If this were Revolution, I might have more ideas, but it's been years since I touched an Evo site.
Maybe the code of the plugin no longer works with the new version.
OK, thx. Maybe someone else here in the forum. Help is very welcome!